Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OfficeManager
Stevie Willis

Stevie Willis

Toledo,Ohio

Summary

Experienced professional and manager with a strong emphasis on team collaboration and achieving results. Demonstrated ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable individual who consistently delivers on organizational goals.

Overview

19
19
years of professional experience

Work History

District Manager

AutoZone
03.2009 - Current
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
  • Analyzed sales data to identify growth opportunities and areas for improvement across district.
  • Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Store Manager

AutoZone
09.2006 - 03.2009
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Education

Diploma - General studies

Jesup W Scott High
Toledo, OH
06-1988

No Degree - Commercial Operations

Stautzenberger College
Toledo, OH
08-1991

Skills

  • Multi-unit management
  • Inventory management
  • Analytical problem solver
  • Leadership skills
  • Recruiting and hiring
  • Strategic planning

Accomplishments

  • 2009 Presidents Club winner
  • Recipient of the prestigious J.R. HYDE. JR Leadership Award.
  • 2020 Parts Expert Certified

Timeline

District Manager

AutoZone
03.2009 - Current

Store Manager

AutoZone
09.2006 - 03.2009

Diploma - General studies

Jesup W Scott High

No Degree - Commercial Operations

Stautzenberger College

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