STEVIE YOUNGER
Houston,TX
Summary
Outstanding professional and courteous customer service representative offering extensive experience in high volume call centers. Well-versed in directing and coordinating with various systems to ensure expedited and seamless service that exceeds customer expectations. Dependable with a strong work ethic, superb organizational skills, and detail-oriented. Ability to work independently. Works particularly well when challenged and in high-pressured environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Amazon
Spring, TX
08.2023 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Driver
Mighty Movers
Houston, TX
05.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Kept detailed mileage and fuel reports to track overall fuel costs.
SERVER
SALTGRASS STEAK HOUSE
HOUSTON
01.2019 - Current
- Train new servers, prep restaurant, serving guest hot food and alcoholic beverages
CUSTOMER SERVICE REP
VXI GLOBAL SOLUTIONS
REMOTE
01.2022 - 01.2023
- Answer and transfer telephone calls by providing clear, concise specific information, handling multiple lines
- Respond to internal and external emails
- Attend meetings via video chat
- Complete special projects, frequently under deadline conditions
- Handle shipping/deliver issues, returns, refund and new purchase transactions.
CUSTOMER SERVICE REP
ALORICA
HOUSTON
01.2017 - 01.2018
- Assist customers navigate website
- Complete online transactions via telecommunication
- Answered and transferred incoming phone calls
- Resolved client service complaints and answered customers' questions regarding policies and procedures in a professional manner.
Housekeeper
Home Health Services
Houston, TX
06.2015 - 09.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Verified cleanliness and organization of storage areas and carts.
Education
Commercial Drivers License -
160 Driving Academy
Houston, TX08.2024
Diploma -
Nimitz HS
Houston, TX01.2012
Skills
Customer service
Telecommunication
Scheduling
Data Entry/Typing
Conflict Resolution
Proficient Computer Skills
Written and Oral Communication
Efficient
DOT Regulations
Attention to Detail
Self-Motivated
Training and Development
Certification
COMMERCIAL DRIVERS LICENSE
Timeline
Warehouse Worker
Amazon
08.2023 - Current
Driver
Mighty Movers
05.2022 - Current
CUSTOMER SERVICE REP
VXI GLOBAL SOLUTIONS
01.2022 - 01.2023
SERVER
SALTGRASS STEAK HOUSE
01.2019 - Current
CUSTOMER SERVICE REP
ALORICA
01.2017 - 01.2018
Housekeeper
Home Health Services
06.2015 - 09.2017
Commercial Drivers License -
160 Driving Academy
Diploma -
Nimitz HS