Stevie Hannum
Honey brook,PA
Summary
Mostly experienced in customer service and warehouse management. Highly motivated leader willing to adapt easily and learn quickly.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Walmart
08.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
WAREHOUSE SUPERVISOR
Johnson Matthey
02.2023 - 03.2024
- Supervised team members engaged in receiving, stocking, and shipping.
- Scheduled and trained staff to drive safe and efficient operation of warehouse and delivery functions
- Guided loading and unloading of goods, maintaining safety standards at all times
- Maintained accurate inventory records
- Oversaw material handling equipment operations, preventive maintenance, and repairs
- Motivated, trained and coached employees, encouraging optimum performance and engagement
- Supported safety programs to reduce or eliminate employee injuries
- Create truck shipments ensuring all product matches BOL when sent off an received.
ADMIN/OFFICE ASSISTANT
Martin Brower
11.2018 - 03.2023
- Kept work area clean and organized at all times in accordance with company standards
- Moved inventory into allocated spaces within warehouse
- Organized and stocked inventory in the warehouse in accordance with company procedures
- Interacted with supervisors, leads, and work groups to exchange information about immediate tasks
- Ensured proper labeling of all products before being sent out for delivery
- Coordinated with other departments to ensure timely delivery of goods
- Prepared outgoing shipments accurately and efficiently in accordance with company policies
- Conducted regular inspections of warehouse equipment to identify any potential issues
- Utilized computer systems to track orders, manage inventory and generate reports
- Followed established safety protocols while moving materials throughout the facility
- Inspected incoming shipments for accuracy against purchase orders
- Build truck diagram to meet company standards and safety.
Manager
Gabes
04.2018 - 11.2018
- Developed and maintained effective relationships with customers, staff, and vendors
- Opened/ closed store daily
- Managed cash office
- Trained new employees and staff being promoted
- Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance
- Prepared and maintained work schedules to meet business volume and minimize customer inconvenience
- Set floor plans.
PORTER
Kia
01.2018 - 04.2018
- Provided efficient and courteous service to customers at all times
- Make quick deliveries
- Greet customers.
BACKROOM SUPERVISOR/CUSTOMER SERVICE MANAGER
Walmart
11.2015 - 11.2017
- Demonstrated excellent leadership abilities by motivating staff members to exceed goals set by upper management
- Sorted and stocked products on shelves and in backroom
- Offloaded daily trucks
- Manage Dry/Frozen and Ref product and ensure all product is kept at desired temperatures
- Maintain BOL and damage logs
- Inventory counts Arranged attractive displays of merchandise based on current sales promotions
- Utilized technology to capture required reporting and documentation
- Maintained safe worked environment by monitoring safety procedures and equipment.
Education
HIGH SCHOOL DIPLOMA -
Coatesville Area Senior High School
Coatesville, PA06.2016
Skills
- Operations Management
- Staff Management
- Warehouse Safety
- Warehouse Organization
- Material Handling
- Customer Service
- Adaptability
- Time Management
- Team Leadership
- Problem Solving
- Shipping and Receiving
- Employee Scheduling
- Hiring and Training
- Warehouse Operations
- Organizational Skills
- Safety Compliance
- Staff Training
Timeline
Assistant Manager
Walmart
08.2024 - Current
WAREHOUSE SUPERVISOR
Johnson Matthey
02.2023 - 03.2024
ADMIN/OFFICE ASSISTANT
Martin Brower
11.2018 - 03.2023
Manager
Gabes
04.2018 - 11.2018
PORTER
Kia
01.2018 - 04.2018
BACKROOM SUPERVISOR/CUSTOMER SERVICE MANAGER
Walmart
11.2015 - 11.2017
HIGH SCHOOL DIPLOMA -
Coatesville Area Senior High School