Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stevie Hannum

Honey brook,PA

Summary

Mostly experienced in customer service and warehouse management. Highly motivated leader willing to adapt easily and learn quickly.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Walmart
08.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

WAREHOUSE SUPERVISOR

Johnson Matthey
02.2023 - 03.2024
  • Supervised team members engaged in receiving, stocking, and shipping.
  • Scheduled and trained staff to drive safe and efficient operation of warehouse and delivery functions
  • Guided loading and unloading of goods, maintaining safety standards at all times
  • Maintained accurate inventory records
  • Oversaw material handling equipment operations, preventive maintenance, and repairs
  • Motivated, trained and coached employees, encouraging optimum performance and engagement
  • Supported safety programs to reduce or eliminate employee injuries
  • Create truck shipments ensuring all product matches BOL when sent off an received.

ADMIN/OFFICE ASSISTANT

Martin Brower
11.2018 - 03.2023
  • Kept work area clean and organized at all times in accordance with company standards
  • Moved inventory into allocated spaces within warehouse
  • Organized and stocked inventory in the warehouse in accordance with company procedures
  • Interacted with supervisors, leads, and work groups to exchange information about immediate tasks
  • Ensured proper labeling of all products before being sent out for delivery
  • Coordinated with other departments to ensure timely delivery of goods
  • Prepared outgoing shipments accurately and efficiently in accordance with company policies
  • Conducted regular inspections of warehouse equipment to identify any potential issues
  • Utilized computer systems to track orders, manage inventory and generate reports
  • Followed established safety protocols while moving materials throughout the facility
  • Inspected incoming shipments for accuracy against purchase orders
  • Build truck diagram to meet company standards and safety.

Manager

Gabes
04.2018 - 11.2018
  • Developed and maintained effective relationships with customers, staff, and vendors
  • Opened/ closed store daily
  • Managed cash office
  • Trained new employees and staff being promoted
  • Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance
  • Prepared and maintained work schedules to meet business volume and minimize customer inconvenience
  • Set floor plans.

PORTER

Kia
01.2018 - 04.2018
  • Provided efficient and courteous service to customers at all times
  • Make quick deliveries
  • Greet customers.

BACKROOM SUPERVISOR/CUSTOMER SERVICE MANAGER

Walmart
11.2015 - 11.2017
  • Demonstrated excellent leadership abilities by motivating staff members to exceed goals set by upper management
  • Sorted and stocked products on shelves and in backroom
  • Offloaded daily trucks
  • Manage Dry/Frozen and Ref product and ensure all product is kept at desired temperatures
  • Maintain BOL and damage logs
  • Inventory counts Arranged attractive displays of merchandise based on current sales promotions
  • Utilized technology to capture required reporting and documentation
  • Maintained safe worked environment by monitoring safety procedures and equipment.

Education

HIGH SCHOOL DIPLOMA -

Coatesville Area Senior High School
Coatesville, PA
06.2016

Skills

  • Operations Management
  • Staff Management
  • Warehouse Safety
  • Warehouse Organization
  • Material Handling
  • Customer Service
  • Adaptability
  • Time Management
  • Team Leadership
  • Problem Solving
  • Shipping and Receiving
  • Employee Scheduling
  • Hiring and Training
  • Warehouse Operations
  • Organizational Skills
  • Safety Compliance
  • Staff Training

Timeline

Assistant Manager

Walmart
08.2024 - Current

WAREHOUSE SUPERVISOR

Johnson Matthey
02.2023 - 03.2024

ADMIN/OFFICE ASSISTANT

Martin Brower
11.2018 - 03.2023

Manager

Gabes
04.2018 - 11.2018

PORTER

Kia
01.2018 - 04.2018

BACKROOM SUPERVISOR/CUSTOMER SERVICE MANAGER

Walmart
11.2015 - 11.2017

HIGH SCHOOL DIPLOMA -

Coatesville Area Senior High School
Stevie Hannum