STEVIE RAY WELCH-COX
Miami,FL
Summary
I have 4 years of hospitality service experiences in the hotel setting. proven ability to anticipate guest needs and solve problems with discretion and efficiency, Received Customer Survey Satisfaction Award for consistently bringing in positive feedback from hotel guests insuring them of memorable experiences.
Overview
6
6
years of professional experience
Work History
Caretaker
10.2023 - 05.2025
- I helped provide essential care for a family member. Increased my responsibilities and ensured timely resolutions of needs.
Lobby Ambassador
The Biltmore Hotel
Coral Gables, FL
11.2022 - 09.2023
- I was very attentive to detail, and provided guests with added available hotel services to increase revenue and rate of return at this 271-room resort.
- I informed guests of local area knowledge about the property, surrounding area, amenities special events, and local activities for enhanced stays.
- I escorted guests to rooms, assisted in baggage handling, and concierge services.
Courtesy Clerk
Milam’s Market
Miami, FL
02.2021 - 11.2022
- I bagged customer merchandise protecting delicate items and separating different groups of purchases.
- I helped customers load items into vehicles.
- I restocked and organized new inventory in a timely manner.
Front Desk
Aloft Hotel
Coral Gables, FL
12.2018 - 03.2020
- I greeted visitors and guests upon arrival, and answered questions to build rapport and customer retention.
- I adapted to the flexibilities of a fast-paced front desk operations, at a facility of 137 rooms.
- I collaborated with team members in finding solutions to guest requests made from check-in through check-out.
Education
Bachelor of Science - Hospitality Management
Florida International University
Miami, FL04.2020
Associate of Arts - Hospitality Management
Miami-Dade College
Miami, FL06.2017
Skills
- Cashiering
- CateringSkills
- Concierge Services
- Conflict Resolution
- Dependable
- Detail Oriented
- Exceptional Customer Service
- Event Management
- Flexible Schedule
- Hotel Industry Software
- Microsoft Office
- Positive Attitude
- Stock Replenishment
- Team Collaboration
- Time Management
Timeline
Caretaker
10.2023 - 05.2025
Lobby Ambassador
The Biltmore Hotel
11.2022 - 09.2023
Courtesy Clerk
Milam’s Market
02.2021 - 11.2022
Front Desk
Aloft Hotel
12.2018 - 03.2020
Bachelor of Science - Hospitality Management
Florida International University
Associate of Arts - Hospitality Management
Miami-Dade College
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