Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stevin Crummell

Jacksonville,North Carolina

Summary

Hardworking with over 1.5 years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Driver

Newton Trucking
Wilmington, NC
03.2023 - 02.2024
  • Maintained accurate records of deliveries, routes, fuel usage, and mileage.
  • Communicated with dispatchers to receive instructions and report issues.
  • Maintained a clean driving record while upholding safety standards.
  • Adhered to all traffic laws and company regulations during operations.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.

OTR Truck Driver

CRST Expedited
Springfield, CA
01.2022 - 02.2023
  • Efficiently planned routes using GPS systems to meet delivery deadlines.
  • Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
  • Conducted daily DOT pre-trip inspections according to set checklist.
  • Managed customer relationships by delivering exceptional service during pickups/drop-offs.

Driver Technician

National HME
Wilmington, NC
07.2021 - 01.2022
  • Obtained signatures needed to complete and process paperwork.
  • Loaded and unloaded cargo, ensuring secure transport of goods.
  • fix items inside the patients homes.
  • Demonstrated equipment operation and educated families on usage.
  • Notified family/hospital nurse upon delivery's estimated arrival time.
  • Adhered to all traffic laws and company regulations during operations.
  • Provided exceptional customer service by maintaining a positive attitude.

Driver Technician

Joerns Healthcare LLC.
Allentown, PA
01.2020 - 06.2021
  • Obtained signatures needed to complete and process paperwork.
  • Loaded and unloaded cargo, ensuring secure transport of goods.
  • fix items inside the patients homes.
  • Demonstrated equipment operation and educated families on usage.
  • Notified family/hospital nurse upon delivery's estimated arrival time.
  • Adhered to all traffic laws and company regulations during operations.
  • Provided exceptional customer service by maintaining a positive attitude.

Call Center Representative

Concentrix
Allentown, PA
03.2018 - 02.2020
  • Participated in training sessions to enhance skills and knowledge.
  • Collected deposits or payments and arranged for billing.
  • Navigated multiple software applications while assisting customers.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated databases with new and modified customer data.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Managed high volume of inbound customer calls with professionalism.
  • Attended regular team meetings to discuss best practices.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Delivered exceptional service by empathizing with customer concerns.

Call Center Representative

Synchronoss
Allentown, PA
01.2017 - 02.2018
  • Collected deposits or payments and arranged for billing.
  • Navigated multiple software applications while assisting customers.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated databases with new and modified customer data.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Managed high volume of inbound customer calls with professionalism.

OTR Driver

Maverick Transport
Littlerock, AR
12.2016 - 01.2017
  • Managed customer relationships by delivering exceptional service during pickups/drop-offs.
  • Performed regular inspections and completed vehicle repairs.
  • Responded calmly under pressure during unexpected situations or traffic conditions.
  • Communicated effectively with dispatchers for route changes or delays.

Picker Packer/Forklift Operator

Amazon
Allenton, PA
03.2014 - 12.2016
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Maintained clean and organized workspace to optimize productivity.
  • Read orders to verify attributes and quantities of merchandise.
  • Picked, packed, and labeled products according to company standards.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Utilized computerized inventory systems for efficient order processing.
  • Operated forklifts, pallet jacks, and other materials handling equipment.
  • Assisted in receiving, unloading, and verifying incoming shipments.

Education

High School Diploma -

William Allen High School
Allentown, PA
06-2014

Skills

  • Materials Transport
  • Account updating
  • DOT Compliance
  • Vehicle Maintenance
  • Equipment Operation
  • CDL License
  • Driving and transportation
  • Shipping and packaging
  • Safe Driving Practices
  • Call Management
  • Data Collection
  • Complaint resolution
  • Inbound and Outbound Calling
  • Data Entry

Certification

  • Im also a professional day trader with multiple certifications in different companies.

Timeline

Driver

Newton Trucking
03.2023 - 02.2024

OTR Truck Driver

CRST Expedited
01.2022 - 02.2023

Driver Technician

National HME
07.2021 - 01.2022

Driver Technician

Joerns Healthcare LLC.
01.2020 - 06.2021

Call Center Representative

Concentrix
03.2018 - 02.2020

Call Center Representative

Synchronoss
01.2017 - 02.2018

OTR Driver

Maverick Transport
12.2016 - 01.2017

Picker Packer/Forklift Operator

Amazon
03.2014 - 12.2016

High School Diploma -

William Allen High School

Similar Profiles

CREATE PROFILE
Stevin Crummell