Stevinsone Pierre
West Palm Beach,FL
Summary
Dynamic operations leader with a proven track record at Elite Compliance Services, excelling in team leadership and recruitment. Enhanced customer satisfaction through effective coaching and quality assurance. Skilled in workflow optimization, I foster staff development and drive operational success, ensuring compliance with company standards while promoting a culture of growth.
Overview
10
10
years of professional experience
Work History
Lead Tech/Supervisor of Operations
Elite Compliance Services
04.2020 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Supervisor
VPNE Parking Solutions LLC
01.2018 - 04.2020
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated staff performance and provided coaching to address inefficiencies.
Supervisor/Assistant Manager
Valet of Braman
01.2015 - 01.2018
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
Education
High School Diploma -
Inlet Grove Community High School
Riviera Beach, FL05-2013
Skills
- Team leadership
- Customer service
- Quality assurance
- Goal setting
- Workflow optimization
- Recruitment and hiring
- Operations management
- Staff training
- FLUENT IN creole
Timeline
Lead Tech/Supervisor of Operations
Elite Compliance Services
04.2020 - Current
Supervisor
VPNE Parking Solutions LLC
01.2018 - 04.2020
Supervisor/Assistant Manager
Valet of Braman
01.2015 - 01.2018
High School Diploma -
Inlet Grove Community High School
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