Steviona Cartwright
Newburgh,IN
Summary
Dynamic cashier with extensive experience at Bath and Body Works, Fastbreak, and Schnucks, excelling in customer service and point-of-sale operations. Cashiering experience for over 5 years. Proven ability to enhance sales through effective product promotion and loyalty program engagement. Skilled in complaint resolution and maintaining safety compliance, ensuring a positive shopping experience for all customers.
Overview
4
4
years of professional experience
Work History
Cashier
Bath and Body Works, Limited Brands
Evansville, IN
10.2024 - 01.2025
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Resolved customer complaints professionally in accordance with company policy.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Collected payments and provided accurate change.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped customers find specific products, answered questions, and offered product advice.
- Used suggestive selling techniques to promote add-on sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier/Food Preparation Worker
fastbreak
Newburgh, IN
07.2022 - 08.2024
- Ensured compliance with all safety regulations within the store environment.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Followed company security procedures for handling large sums of money.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Balanced daily transactions on a computerized point-of-sale system.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed sales transactions to prevent long customer wait times.
- Verified customer age requirement for alcohol or tobacco purchases.
- Helped with purchases and signed customers up for rewards program.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Maintained work area and kept cash drawer organized.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Checked personal identifications during alcohol and tobacco sales.
- Built and maintained productive relationships with employees.
- Maintained cleanliness and organization of kitchen equipment and utensils.
- Labeled containers with identifying information like date prepared and expiration dates.
- Assisted in unloading delivery trucks containing food supplies.
- Maintained cleanliness of floors in the kitchen area throughout shift.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Disposed of leftover food following health code guidelines.
- Monitored food temperatures to ensure safety and quality standards were met.
- Ensured that all health regulations regarding food handling were followed during preparation process.
- Measured ingredients required for specific food items being prepared.
- Inspected deliveries for freshness and quality standards prior to stocking shelves.
- Re-stocked, organized and arranged service and food stations.
- Followed food safety standards and protocols.
Cashier
Schnucks
Newburgh, IN
07.2021 - 06.2022
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Ensured compliance with all safety regulations within the store environment.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Resolved customer complaints professionally in accordance with company policy.
Skills
- Customer service
- Point of sale operation
- Cash handling
- Sales transactions
- Product promotion
- Visual merchandising
- Complaint resolution
- Safety compliance
- Team collaboration
- Time management
- Suggestive selling
- Cash register systems
- Cleaning and sanitizing
- Point-of-sale system operation
- Data entry
- Product restocking
- Active listening
- Effective communication
- Regulatory compliance
- Refunds and exchanges
- Guest inquiries
- Product knowledge
- Merchandise exchange
- Online orders preparation
- Inventory restocking
- Order packaging
- Time management skills
- Receipt handling
- Gift card handling
- Promotions and discounts
- Complex Problem-solving
- Multitasking and organization
- Customer relations
- Payment processing
- Loyalty program promotion
- Order verification
- Attention to detail
- Basic math
- Work ethic and integrity
- Liquor regulations and compliance
- Upselling techniques
Languages
American sign language
Limited
Timeline
Cashier
Bath and Body Works, Limited Brands
10.2024 - 01.2025
Cashier/Food Preparation Worker
fastbreak
07.2022 - 08.2024
Cashier
Schnucks
07.2021 - 06.2022
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