Stevland Johnson
Philadelphia,PA
Summary
Dynamic Public Adjuster with a proven track record at Eastern Adjustment Group, excelling in claims negotiation and damage assessment. Adept at mentoring new adjusters and ensuring legal compliance, I leverage strong communication skills to advocate for clients, achieving favorable settlements and enhancing organizational growth in a competitive landscape.
Overview
10
10
years of professional experience
Work History
Public Adjuster
Eastern Adjustment Group
Philadelphia, Pennsylvania
04.2015 - Current
- Assessed property damage to determine appropriate claims for clients.
- Documented findings and prepared detailed reports for insurance claims.
- Communicated with clients to explain coverage and claims processes.
- Negotiated settlements with insurance companies on behalf of clients.
- Collaborated with contractors to estimate repair costs effectively.
- Educated clients about their rights and responsibilities during the claims process.
- Maintained accurate records of client interactions and claim statuses.
- Researched policy details to provide informed advice to clients.
- Kept up-to-date with details of insurance plans and company requirements.
- Attended mediations, arbitrations, court hearings, and other meetings related to client claims.
- Negotiated with banks, insurance companies and employers on behalf of clients.
- Gathered evidence such as photographs, witness statements, and repair estimates to support claims.
- Developed strategies to expedite the resolution of complex claims involving multiple parties.
- Researched applicable laws and regulations governing insurance policies in various jurisdictions.
- Filed appeals with insurers when initial claims were denied or underpaid.
- Participated in continuing education courses designed to stay abreast of industry trends and developments.
- Prepared cost estimates of repairs and replacement costs for damaged items or structures.
- Investigated insurance policy provisions and coverage limits to determine the scope of claimable damages.
- Communicated with personnel and legal counsel on claims involving litigation.
- Participated in training and mentoring of new claims adjusters, sharing knowledge and expertise.
- Engaged in continuous learning to stay current with industry trends and best practices in claims management.
- Reviewed and applied state laws and regulations to ensure compliance in claim handling.
Education
Some College (No Degree) - Criminal Justice
University of Phoenix
Philadelphia, PASkills
- Mentoring capability
- Organizational growth
- Claims analysis
- Damage assessment
- Conflict resolution
- Legal compliance awareness
- Construction
- Property valuation
- Data analysis
- Claims negotiation
- Marketing
- Casualty and property loss
- Active listening
- Ethical judgment
- Caseload management
- Verbal and written communication
- Claims file documentation
- Insurance policy coverage expertise
- PA, NJ, DE, ND claims adjuster license
- Cross-functional coordination
- Advanced oral and written communication skills
Websites
Timeline
Public Adjuster
Eastern Adjustment Group
04.2015 - Current
Some College (No Degree) - Criminal Justice
University of Phoenix
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