Stevonsha Buntyn
Memphis,TN
Summary
Accomplished in managing agency relations, business planning and time tracking. Dedicated to increasing efficiency through standard process development and implementation. Ambitious, career-focused job seeker, anxious to obtain an Healthcare Administration position to help launch career while achieving company goals. Hardworking and driven individual with numerous years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones. Ambitious, career focused job seeker, anxious to obtain an entry-level Healthcare Administration position to help launch career while achieving company goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Goal-oriented data analyst successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.
Overview
8
8
years of professional experience
Work History
Account Manager
Direct Connections, Inc
03.2023 - Current
- Handle all aspects of account management successfully concerning accounts
- Aid with business development initiatives, which results in expanded customer base
- Contribute to the implementation of strategic planning initiatives and promotional strategies
- Increase customer satisfaction levels within saturated markets.
Direct Support Professional/ House Management
Capitol City Residential Healthcare
03.2022 - 05.2023
- Provided complete Activity of Daily Living (ADL) assistance for three adult residents in a group home
- Perform housekeeping tasks and cook meals
- Ensure all residents receive proper meals, medication, hygiene and basic care
- Establish rapport and sense of trust with residents
- Report all activities to supervisors
- Provided transportation to care programs, home visits and recreational activities; supervise behavior of residents
- Kept files up-to-date (e.g., progress reports, house notes and individual I.D Notes).
Account Executive
Outsource Marketing, Inc
02.2022 - 03.2023
- Played an active role in training and mentoring sales teams which produced higher sales levels
- Achieved sales objectives on a regular basis
- Researched and recommended new business opportunities within the territory
- Chaired weekly change control meetings, which provided managers with information on application changes.
Data Analyst
Cisco Systems, Inc.
03.2020 - 08.2022
- Detail-oriented data analyst with two years of experience in collecting, analyzing, and interpreting complex datasets
- Proficient in data visualization, statistical analysis, and providing actionable insights to drive business decisions
- Collected, tracked and reviewed data to evaluate business and market trends
- Identified and analyzed industry or geographic trends with business strategy implications
- Assisted integration of internal and external data tools and products, maintaining stability, and performance across systems
- Worked with internal teams to understand business needs and changing strategies
- Collected business intelligence data from industry reports, public information or purchased sources.
House Manager
Support Solutions of Mid-South, LLC
08.2019 - 07.2022
- Organized and maintained household inventory records, including supplies and equipment.
- Monitored service provider performance to ensure quality of services delivered.
- Scheduled and supervised vendors for maintenance, repair, and cleaning tasks.
- Developed systems for efficient management of daily operations in the house.
- Managed staff payrolls, benefits, and other administrative duties related to personnel needs.
- Ensured compliance with local health and safety regulations at the residence.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Conducted required fire drills and emergency preparedness drills.
Customer Service Representative Lead
Digital Media Solutions
04.2021 - 02.2022
- Supervised and mentored 20 sales team members in daily job responsibilities
- Evaluated performance levels and determined areas for improvement
- Directed activities and promoted community resources for residents living in adult foster care/group homes within the community
- Transported residents to medical and community resources on consistent basis, facilitating improved therapeutic/medical results of treatment
- Coordinated casework arrangements.
Shift Leader
The Kroger Co.
06.2016 - 12.2019
- Maintained friendly and welcoming attitude, providing excellent customer service
- Resolved customer complaints with 97% satisfaction rate.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Scheduled team members for shifts based on business needs and customer demand.
Education
Bachelor of Science - Healthcare Administration
University of Memphis
Memphis, TN12.2022
Skills
- JavaScript
- HTML5 & CSS3
- GIT & Version Control
- SQL
- RESTful API Integration
- Linux
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Proficient in healthcare management software (EHR/EMR systems)
- Excellent organizational and leadership skills
- Financial management and budgeting expertise
- Effective communication and interpersonal abilities
- Service-and people-oriented Effectively identify and resolve problems using available resources Build confidence in others Assured, diplomatic and poised
- Noteworthy communication skills Interact positively with a wide range of people of various cultures and socio-economic backgrounds Adroit at giving verbal and non-verbal feedback to encourage people to be open, to trust and to be receptive to suggestions Skilled at negotiating conflicts
- Proficiency in programming languages: Python, R, SQL
- Experience with data visualization tools: Tableau, Power BI, etc
- Statistical analysis and modeling techniques
- Strong problem-solving and critical-thinking abilities
- Excellent communication and presentation skills
- Processed transactions with 100% accuracy, handled cash, credit cards, and electronic payments
- Account Servicing
- Debt Management
- Scheduling Proficiency
- Staff Development
- Strategic Planning
- Team Leadership
- Schedule Preparation
- Time Management
Timeline
Account Manager
Direct Connections, Inc
03.2023 - Current
Direct Support Professional/ House Management
Capitol City Residential Healthcare
03.2022 - 05.2023
Account Executive
Outsource Marketing, Inc
02.2022 - 03.2023
Customer Service Representative Lead
Digital Media Solutions
04.2021 - 02.2022
Data Analyst
Cisco Systems, Inc.
03.2020 - 08.2022
House Manager
Support Solutions of Mid-South, LLC
08.2019 - 07.2022
Shift Leader
The Kroger Co.
06.2016 - 12.2019
Bachelor of Science - Healthcare Administration
University of Memphis
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