Stevonshae Graffie
Orlando,Fl
Summary
Experienced professional looking forward to working with a company that promotes quality products and services and provides them with the opportunity to meet and exceed assigned goals.
Overview
5
5
years of professional experience
Work History
Class D License
Sunstates Security
05.2025 - Current
- Assist Residents with key control if needed
- Monitoring incoming and outgoing traffic of building
- Monitor and Report daily activities
- Grant access to building employees when needed
- Make sure premises is secured at deadline hours
Class D Security Guard
Garda World
Orlando, FL
05.2025 - 07.2025
- Secure and Monitor Entrances and Exits
- Assisted visitors with directions and information, improving overall satisfaction with services.
- Maintained a high level of situational awareness
- Enhanced security by conducting regular patrols and monitoring CCTV systems.
- Conducted thorough building inspections to identify potential security risks
Peer Support
The Lords Place
West Palm Beach
09.2022 - 01.2024
- Serve as a recovery agent by providing and advocating for any effective recovery-based services that will aid the client in daily living.
- Assist in obtaining services that suit the individual's recovery needs by providing names of staff, community resources, and groups that may be useful.
- Inform clients about community and natural support and how to use these in the recovery process.
- Assist clients in articulating personal goals for recovery using one-to-one and group sessions.
- Assist clients in working with their case manager or treatment team in determining the steps he/she needs to take to achieve these goals and self-directed recovery.
- Assist clients in developing empowerment skills and combating stigma through self-advocacy.
- Assist the client in obtaining decent and affordable housing of his/her choice in the most integrated, independent, and least intrusive or restrictive environment.
- Establish and sustain self-help (mutual support) and educational groups by soliciting input from the mental health consumers on their strengths and interests.
Disaster Survivor Assistance Specialist
FEMA
Alabama
01.2022 - 08.2022
- Providing on-site guidance to survivors about the application process, and an overview of FEMA disaster assistance.
- Reviewing survivors’ applications, providing basic information about application status and other eligible assistance, and collecting new information or documents for case files.
- Engaging disaster survivors and local officials in identifying immediate unmet needs for a quick resolution via FEMA and/or its partners including voluntary agencies.
- Supporting community outreach and partnerships with the local, state, tribal or territorial emergency managers, disability partners, private sector, voluntary agencies and faith-and-community-based organizations to foster a culture of strengthened alliances to support the delivery of inclusive, equitable services to survivors.
Case Manager
Our Florida
Remote
05.2021 - 04.2022
- Provided rental assistance and utility assistance to qualified families, individuals, and businesses for recovery
- Housed families due to unfortunate circumstances until assistance was approved
- Monitored ongoing cases closely, adjusting case management strategies as needed
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Customer Service Agent
Insight Global
Remote
11.2020 - 03.2022
- Provided rental assistance and utility assistance to qualified families, individuals, and businesses for recovery
- Housed families due to unfortunate circumstances until assistance was approved
- Monitored ongoing cases closely, adjusting case management strategies as needed
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Education
Diploma - undefined
Palm beach Lakes High School
West palm beach01.2021
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Situation Awareness
Timeline
Class D Security Guard
Garda World
05.2025 - 07.2025
Class D License
Sunstates Security
05.2025 - Current
Peer Support
The Lords Place
09.2022 - 01.2024
Disaster Survivor Assistance Specialist
FEMA
01.2022 - 08.2022
Case Manager
Our Florida
05.2021 - 04.2022
Customer Service Agent
Insight Global
11.2020 - 03.2022
Diploma - undefined
Palm beach Lakes High School