Stevontae Townsend
Jacksonville,FL
Summary
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
Professional Dispatcher
Ahayah Express
02.2020 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Truck Driver
Cr England - Global Transportation
03.2018 - 10.2020
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Dropped and hooked trailers and changed configuration of equipment.
Clerical Specialist
Fidelity Information Services
04.2013 - 11.2015
- Reduced errors in data entry with careful attention to detail and double-checking work for accuracy.
- Supported team members by taking on additional tasks during high-volume periods, ensuring deadlines were met consistently.
- Managed inventory control for office supplies, resulting in reduced costs through bulk purchasing and avoiding stock shortages.
- Maintained strict confidentiality while handling sensitive client information, adhering to established security protocols.
Education
Culinary Arts
Florida State College At Jacksonville
Jacksonville, FLSkills
- Data Entry
- Collaborative Teamwork
- Dispatching procedures
- Strong negotiation skills
- Excellent customer service
- Stress Tolerance
- Effective Communication
- Routing orders
- Document Review
Timeline
Professional Dispatcher
Ahayah Express
02.2020 - Current
Truck Driver
Cr England - Global Transportation
03.2018 - 10.2020
Clerical Specialist
Fidelity Information Services
04.2013 - 11.2015
Culinary Arts
Florida State College At Jacksonville
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