Stevonte Sellers
Shorewood
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Technician
Smith Senior Living
10.2023 - Current
- Responsible for servicing two campuses located in Orland Park and Chicago
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responsible for creating nursing and staff accounts utilizing Active Directory, as well as nursing accounts in clinical software needed to complete their duties
- Responsible for creating user badges needed to access facility and using applications like AccessIT to access our server and grant all personnel needed access privilege according to their job title
- Responsible for setting up security cameras/hardware as well as running the cables needed for these devices to function and power on.
- MDM, configuring, managing, and securing mobile devices so they meet company policies and standards.
- PC imaging, creating a standardized disk image containing the operating system, drivers, applications, and configurations that align with a company's requirements.
NST-PKI Administrator/ RSA Security Console Administrator
NSA/CSS
08.2020 - 08.2023
- Company Overview: I am the NST-PKI Administrator/ RSA Security Console Administrator at the NSA/CSS in Georgia
- I have been in this role since August 2020
- Proficient in RSA Security Console and PKI certificate management
- Strong understanding of multi-factor authentication and its importance in maintaining secure networks
- Experience with large-scale certificate issuance, successfully managing the process for 5,000 employees
- Demonstrated ability to prioritize and handle multiple tasks effectively in a fast-paced environment
- Excellent communication skills, able to effectively explain technical concepts to non-technical personnel
- Proven track record of upholding the highest level of confidentiality and security in handling sensitive information related to national security
- I am the NST-PKI Administrator/ RSA Security Console Administrator at the NSA/CSS in Georgia
- I have been in this role since August 2020
JFACC System Administrator
United States Navy
02.2019 - 03.2020
- Company Overview: As a JFACC System Administrator for the Joint Standard Air Operations Software, I use advanced technical skills to maintain and troubleshoot a complex array of software and systems
- Expertise in UNIX, Solaris, and TCP/IP networking
- Maintaining and troubleshooting a complex array of government and commercial software, including the Theater Automated Planning System and the joint-service portions of Theater Battle Management Core Systems
- Managing user accounts, permissions, and profiles
- Administering multiple databases and remotely coordinating the configuration of distant systems
- Monitoring and troubleshooting data interfaces with external systems, assisting with error diagnosis and repair, and following complicated directions from remote service technicians
- As a JFACC System Administrator for the Joint Standard Air Operations Software, I use advanced technical skills to maintain and troubleshoot a complex array of software and systems
Help Desk Supervisor
United States Navy
12.2016 - 02.2019
- Company Overview: As a Help Desk Supervisor in the US Navy, I have demonstrated strong leadership skills and technical expertise in managing and troubleshooting desktop systems, servers, and networks
- Leading a team of 6 technicians in the daily operation of trouble ticket completion for 1,800 workstations used by 3,900 end users across 2 domains
- Providing end-user training and technical support on hardware, software, and network issues, including troubleshooting daily IT desktop client issues for multiple departments and offices
- Overseeing 5 upgrades of 9 hardware systems and 12 VMs across 2 domains, ensuring the smooth transition and operation of new systems
- Maintaining and configuring two shipboard networks consisting of 90 virtual servers, 18 switches, and 1,800 workstations, ensuring 24/7 operational availability for 3,900 end users
- Training 22 sailors on Navy Network qualification fundamentals, troubleshooting techniques, and customer service, and training technicians in troubleshooting hardware and software systems, resulting in the full help desk qualifications of 12 technicians
- Managing and consolidating Afloat Network Enterprise System (CANES) network equipment across two domains, successfully resolving 657 classified/unclassified trouble tickets and maintaining 95% network capabilities for end users
- As a Help Desk Supervisor in the US Navy, I have demonstrated strong leadership skills and technical expertise in managing and troubleshooting desktop systems, servers, and networks
Education
Bachelor of Science - Information Technology
DeVry University
Chicago, IL01-2028
Skills
Virtualization Machine (VM)
- VMWare Technologies
- Office 365 administration
- TCP/IP
- DNS
- Switches
- Routers
- Network security
- Network maintenance
- Help desk operations
- Security patching
- Troubleshooting and Diagnostics
- System maintenance
- Hardware and software configuration
- Customer service
- LAN/WAN
- User support
- Hardware upgrades
- Mobile device repair
- Component replacement
Certification
- ComptiA Network+
- ComptiA Security+
Security Clearance
TS/SCI, CI, 2027
Timeline
IT Technician
Smith Senior Living
10.2023 - Current
NST-PKI Administrator/ RSA Security Console Administrator
NSA/CSS
08.2020 - 08.2023
JFACC System Administrator
United States Navy
02.2019 - 03.2020
Help Desk Supervisor
United States Navy
12.2016 - 02.2019
Bachelor of Science - Information Technology
DeVry University
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