Analytical and meticulous sales professional with comprehensive experience in relationship-building, partnership cultivation and profit channel growth. Self-motivated leader with natural talent for networking and territory development. Excels at leveraging customer data to deliver strong solutions.
Overview
10
10
years of professional experience
Work History
Retail Sales Manager
M. Fredric
Marina Del Rey, California
07.2018 - 07.2021
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Trained team members in successful strategies to meet operational and sales targets.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Exceeded targets by building, directing and motivating high-performing sales team.
Directly worked and built clientele through networking and interpersonal skills.
Drafted shipment documentation and maintained accurate files.
Assistant Sales Retail Maanger
M. Fredric
Malibu, CA
12.2017 - 07.2018
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Input credit and debit card payments in POS system to complete purchases.
Maintained records related to sales, returns and inventory availability, increasing sales by 10% comparing LY comparison.
Coached new sales staff on store policies and strategies for increasing revenue.
Contributed to team objectives in fast-paced environment.
Trained new employees on customer service, money handling and organizing strategies.
Store Owner
J Girl Lingerie
Westlake Village, CA
04.2008 - 06.2014
Trained and motivated employees to perform daily business functions.
Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Education
Bachelor's Degree - Merchandising And Buying Operations
FIDM/Fashion Institute of Design & Merchandising
Los Angeles, CA
05.2015
High School Diploma -
Oak Park High School
Oak Park, CA
06.2007
Skills
Sales Strategies Implementation
Financial Reporting
Coaching and Mentoring
Recruiting and Hiring
Networking Events
Sales Records Management
Driven Work Ethic
Sales Team Leadership
Employee Performance Management
Customer Trend Analysis
Consultative Selling Techniques
Business Analytics
Accomplishments
Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Awarded top seller every quarter company wide by networking and building relationships with clients, ensuring the highest level of customer service and product knowledge.
Promoted to Sales Manager after ten successful years in the sales department.
Ranked #1 salesperson in Malibu and Marina Del Rey for five years.
Timeline
Retail Sales Manager
M. Fredric
07.2018 - 07.2021
Assistant Sales Retail Maanger
M. Fredric
12.2017 - 07.2018
Store Owner
J Girl Lingerie
04.2008 - 06.2014
Bachelor's Degree - Merchandising And Buying Operations