Stew Robertson
La Pine,OR
Summary
Professional in the hospitality industry with commitment to delivering high-quality customer service and operational excellence. Recognized for fostering strong team collaboration and adapting to dynamic environments. Skilled in multitasking, problem-solving, and maintaining a positive attitude.
Overview
9
9
years of professional experience
1
1
Certification
Work History
FOH Team Member
Dump City Dumplings
06.2023 - Current
- Led FOH service at both brick-and-mortar and food truck locations, including late-night operations and amphitheater events.
- Provided exceptional guest experiences in high-volume settings with a focus on speed, accuracy, and hospitality.
- Supported team training, register and bar setup, and daily closing procedures.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Assisted management in monitoring inventory levels, reducing waste by properly stocking items according to demand.
Purchase Order Expediter, Design/Bid Specialist, Inside Sales Account Manager
Tundra FMP
12.2018 - 11.2024
- Identify decision makers within targeted leads to begin the sales process.
- Penetrate all targeted accounts and radiate sales from within the client base.
- Assist in creating RFP responses to potential clients.
- Make outbound follow-up calls to existing clients via telephone and email cross-sell and up-sell.
- Handle inbound, unsolicited prospect calls and convert into sales.
- Overcome objections of prospective customers.
- Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.
- Enter new customer data and update changes to existing accounts in the corporate database.
- Appropriately communicate brand identity and corporate position.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
Assistant General Manager
BRU
08.2017 - 12.2018
- Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh.Oversaw daily operations of this craft brewery and gastropub, supervising a team of 20+.
- Managed inventory, training, scheduling, and front-of-house guest relations.
- Helped lead community events and beer-pairing dinners, enhancing brand recognition and repeat business.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Manager, Bartender, Server
Via Perla
03.2016 - 09.2018
- Promoted rapidly due to reliability, attention to detail, and leadership qualities.
- Managed a fine dining floor team, executed wine service, and maintained upscale hospitality standards.
- Trained new FOH staff and assisted with scheduling and service improvements.Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate of Applied Science - Computer Aided Drafting And Design
State University of New York Delhi
Delhi, NY05-2013
Skills
- Proficient in Microsoft Office
- Square-space
- Order taking
- Cleanliness
- Salesmanship
- Phone etiquette
- Reservation management
- Menu design
- Team collaboration
- Money handling
- Social perceptiveness
- Complaint handling
- Training and mentoring
- Customer service
- Team leadership
- Time management
- Decision-making
Certification
- OLCC Permit – Oregon Liquor Control Commission
- Food Handler's Certification
Timeline
FOH Team Member
Dump City Dumplings
06.2023 - Current
Purchase Order Expediter, Design/Bid Specialist, Inside Sales Account Manager
Tundra FMP
12.2018 - 11.2024
Assistant General Manager
BRU
08.2017 - 12.2018
Manager, Bartender, Server
Via Perla
03.2016 - 09.2018
Associate of Applied Science - Computer Aided Drafting And Design
State University of New York Delhi
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