Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steward Cook

Owings Mills,USA

Summary

Strong work ethic, education, and expertise in area of Sales, Management, and Customer Relations. Outstanding experience in direct/retail sales; Wide knowledge of broadband product marketing, client service issues, and organization operations; Ability to maximize sales activity and increase penetration of all products; Ability to conduct door-to-door sales of broadband services; Ability to implement and maintain an effective referral network and call program to promote sales; Ability to manage multiple projects and deadlines simultaneously; Strong marketing and business development skills and excellent customer service skills.

Overview

11
11
years of professional experience

Work History

Sales Associate

Verizon
08.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Fema Disaster Recovery Local Hire

FEMA
08.2021 - Current
  • Assisting disaster survivors with getting the proper benefits and services for themselves and their families while being displaced during a presidentially declared disaster
  • Provide them with agency referrals through other state and local providers
  • Demonstrate respect, friendliness and willingness to help as much as possible
  • Serve customers and follow outlined steps of service
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Offer friendly and efficient service to customers, handled challenging situations with ease
  • Work to maintain outstanding attendance record, consistently arriving to work ready to start immediately

Outbound Sales Representative

MoveUpHomebuyers
03.2024 - 07.2024
  • Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
  • Increased sales revenue through strategic cold calling and lead generation activities.
  • Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
  • Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
  • Made Number cold calls per day resulting in client base growth by Number%.
  • Assisted in the development of new marketing materials that showcased product benefits effectively to potential clientele.
  • Negotiated favorable contract terms with prospective customers, securing long-term partnerships that contributed significantly to overall business growth.
  • Increased efficiency in handling customer inquiries by developing detailed FAQ resource.
  • Leveraged strong negotiation skills to close deals beneficial to both company and customer.
  • Fostered culture of continuous improvement by encouraging feedback and implementing constructive suggestions.
  • Implemented new CRM system for tracking customer interactions, improving follow-up efficiency.
  • Expanded client base through effective networking and relationship-building at industry events.
  • Achieved significant sales growth by identifying and targeting untapped market segments.

Customer Experience Agent

DriveTime Used Cars
02.2022 - 03.2024
  • Maintained key performance indicators and acceptable performance levels to support assigned customer base.
  • Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
  • Utilized CRM tools effectively to track customer interactions, enabling quick access to relevant information when needed.
  • Improved first call resolution rates with thorough product knowledge and efficient problem-solving skills.
  • Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
  • Reduced response time for customer queries by implementing effective communication strategies.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Monitored customer feedback to identify areas of improvement in customer experience.
  • Provided personalized support to customers, tailoring solutions according to their unique needs and preferences.
  • Enhanced industry and technical knowledge through active participation in learning and growth opportunities.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Responded proactively and positively to rapid change.

Retail Store Consultant

Comcast (xFinity Store)
08.2020 - 08.2021
  • Managed store organization, maintenance and purchasing functions
  • Trained team members in successful strategies to meet operational and sales targets
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Assisted over 20 customers per day

Inbound Sales Representative

Comcast NBC UNIVERSAL
02.2019 - 08.2020
  • Answered customer questions and addressed concerns, resulting in 80% reduction in complaint calls
  • Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction
  • Rewrote and memorized 1 updated sales scripts, increasing call success by 90%
  • Exceeded productivity goals by 85% through updating scripts and staying up to date with product and service changes
  • Applied good listening skills to determine customer preferences and financial limits
  • Evaluated customer account information to assess current issues and determine potential solutions
  • Shared detailed information regarding Television, Cell Phone, Various Internet options to help customers make decisions
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Fielded customer complaints and queries, fast-tracking them for problem resolution
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints

Customer Solutions Specialist

COMCAST NBC UNIVERSAL
12.2017 - 12.2019
  • Answered 50+ inbound calls per day and directed to designated individuals or departments
  • Assessed customer needs and upsold products and services to maximize Video, Internet, Cellular sales
  • Evaluated customer account information to assess current issues and determine potential solutions
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints

RESIDENTIAL SALES REPRESENTATIVE

COMCAST NBC UNIVERSAL
06.2013 - 08.2017
  • As Residential Sales Representative with Comcast, sold and promote full range of Comcast products with focus on video, high-speed Internet and phone services
  • Working flexible assigned schedule, I was responsible for using my exceptional interpersonal and consulting skills to listen closely to each customer's needs, explain our products and services in-depth; and recommend the right solutions
  • This involved calling on potential new customers, upgrading existing customer's services, and even winning back former customers
  • Designed and executed strategic plans to generate new leads and sales revenue
  • Counseled customers on market current status for residential and land markets

Education

No Degree - General Studies

Catonsville Community College
Catonsville, MD

Skills

  • Excellent customer service
  • Loss prevention
  • Merchandising
  • Payroll
  • Problem solving
  • Recruiting
  • Retail sales (phones, video, home security)
  • Scheduling
  • Organization and Time management
  • Leadership
  • Critical thinking
  • Conflict resolution
  • Training & Development
  • Teamwork
  • Flexible & Adaptable
  • Employee training
  • Public Safety Awareness
  • Emergency Management
  • Data Collection
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Leadership skills
  • Multitasking
  • Reliability
  • Organizational Skills
  • Critical Thinking
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Professional ethics
  • Self Motivation
  • Interpersonal Skills
  • Analytical Thinking
  • Conflict Resolution
  • Goal Setting
  • Professionalism
  • Time management abilities
  • Written Communication
  • Quality Assurance
  • Data Analysis
  • Repair procedures
  • Professional Demeanor
  • Problem-solving aptitude
  • Construction management
  • Compliance Assessment

Timeline

Sales Associate

Verizon
08.2024 - Current

Outbound Sales Representative

MoveUpHomebuyers
03.2024 - 07.2024

Customer Experience Agent

DriveTime Used Cars
02.2022 - 03.2024

Fema Disaster Recovery Local Hire

FEMA
08.2021 - Current

Retail Store Consultant

Comcast (xFinity Store)
08.2020 - 08.2021

Inbound Sales Representative

Comcast NBC UNIVERSAL
02.2019 - 08.2020

Customer Solutions Specialist

COMCAST NBC UNIVERSAL
12.2017 - 12.2019

RESIDENTIAL SALES REPRESENTATIVE

COMCAST NBC UNIVERSAL
06.2013 - 08.2017

No Degree - General Studies

Catonsville Community College

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Steward Cook