Stewart Flick
North Richland Hills,TX
Summary
Looking for a career in Risk Management or Legal area that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Extremely detail-oriented person with strong organizational skills that enjoys working both individually and as a team player. Described as very dependable and successful at managing multiple priorities with a positive attitude, willing to take on added responsibilities to meet departmental goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Licensed Financial Representative
Charles Schwab & Company
06.2020 - Current
- Single point of contact in assisting clients, whose accounts valued up to over $20M, with trades and solve account issues
- Assist clients in opening new accounts for individuals, companies, investment clubs and retirement plans
- Follow all FINRA and corporate policies and procedures
- Monitor accounts for ID theft, irregular transactions while assisting clients
- Actively work with other departments in solving client situations
- Acted as facilitator in training TD Ameritrade representatives transitioning to Schwab in learning new systems
- Top efficiency producer in department
- Present weekly team huddles and actively participate in meetings and round table forums with upper/corporate management
Licensed Financial Representative
TD Ameritrade
11.2015 - 06.2020
- Single point of contact to clients with accounts up to/over $8M
- Provided technical support to clients and their accounts
- De-escalated calls
- Actively worked with other departments to assist clients or have accounts blocked
- Maintained high risk control, using Lexis-Nexis. reviewing OFAC list when opening foreign accounts, ect
- Submit suspicious AML activity and Identity Theft forms
- Analyzed TransUnion reports to verify and compare customer's demographic and personal data to what is stated by client
- Top producer in departmental metrics, including transferring accounts to company and saving accounts from leaving.
- Presented weekly huddles and actively participated in other meetings/round table forums
Customer Relationship Manager; Senior Collector
Crescent Bank And Trust
03.2015 - 11.2015
- Delivered superior customer service to strengthen relationships and drive future business revenue
- Managed customer relations on ongoing basis to maximize customer retention
- Collect payments and create plans for delinquent sub-prime auto loans
- Utilized Lexis-Nexis and credit bureaus to find employers, family, relatives and neighbors of delinquent clients to help get message(s) to client
- Use software to locate vehicle and have it towed
Customer Relationship Manager/Litigation Specialist
Bank Of America
11.1998 - 03.2015
- Worked for the Division of the Office of the President, acting as single point of contact for a continuous pipeline of over 100 diversified clients who were delinquent or in imminent default in their home mortgage and had complex escalated issues, looking for a modification
- Reviewed credit reports to determine the level of risk clients were to company in likelihood of paying back debt
- Created and delivered charts/stats for management/coworkers showing whether employees were following federal guidelines in notating accounts
- Actively assisted Fraud Unit with providing them suspicious accounts of possible white-collar or anti-money laundering activity
- Multi-tasked between assignments/projects
- Prioritized assignments
- Coached and developed/mentored coworkers and new hires
- Drove daily/monthly goals by creating, communicating and implementing strategic plans, and delegating responsibilities to teammates
- Supported senior management with interviewing, coaching and develop new hires on operating systems, policies and procedures.
Education
Some College (No Degree) - Science
Tidewater Community College
Norfolk, VAParalegal Certificate - Litigation
National Center For Paralegal Training
Atlanta, GA05.1987
Bachelor of Science - Criminal Justice
Old Dominion University
Norfolk, VA05.1986
Skills
- Proficient in Microsoft Office Suite
- Communication
- Analytical
- Time management
- Attention to detail and organization
- Data Research, Analysis, Interpretation and Critical Thinking
- Problem Solving
- Risk Assessment
- Conflict Resolution
- Results Driven
- Both Goal- and People-oriented
- *Ability to Work Independently or as part of Team Collaboration
Accomplishments
*Use of Microsoft Powerpoint to create presentations
*Community Ambassador at Schwab Westlake, TX location
*President's Club
*Service of Excellence
*Associate Recognition Day
*Multiple Monthly Peer Recognition
*Volunteer of the Year
*Employee of the Year
Affiliations
*Schwab Community Ambassador at Westlake, TX
*Bank of America co-creator of Disability Affinity Group
Certification
*Series 7, 63, 66, Broker Licenses
*Paralegal certificate with Area of Concentration in Litigation- National Center for Paralegal Training, Atlanta, GA
Timeline
Licensed Financial Representative
Charles Schwab & Company
06.2020 - Current
Licensed Financial Representative
TD Ameritrade
11.2015 - 06.2020
Customer Relationship Manager; Senior Collector
Crescent Bank And Trust
03.2015 - 11.2015
Customer Relationship Manager/Litigation Specialist
Bank Of America
11.1998 - 03.2015
Some College (No Degree) - Science
Tidewater Community College
Paralegal Certificate - Litigation
National Center For Paralegal Training
Bachelor of Science - Criminal Justice
Old Dominion University
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