Stewart Johnson

Delivered high-quality solutions for clients through research and analysis of needs and the use of customer applications.

• Developed innovative strategies to address billing challenges, resulting in increased customer satisfaction.
• Streamlined processes to cut downtime and optimize employee productivity.
• Evaluated existing business processes, recommending improvements that led to increased operational efficiency.
• Collaborated with internal teams to develop customized solutions that addressed unique client needs.
• Leveraged extensive industry knowledge to provide valuable insights into emerging trends impacting client businesses.
• Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.

• Managed 24/7 operations, motivating employees to be productive and engaged in work.
• Onboarded new employees with training and new hire documentation.
• Controlled costs to keep business operating within budget and increase profits.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Manager the Industrial products and Agricultural Customer Care Teams. Providing white-glove customer care to the top accounts in the company.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
• Achieved record setting customer satisfaction scores.

• Managed accounts in excess of $35 million in annual business.
• Communicated with customers positively with particular attention to problem resolution.
• Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
• Lead the implementation and migration of customers to e-commerce.

• Preparation of Monthly Business Review for Senior Management.
• Performed market analyses of International growth opportunities
• Made improvements in customer satisfaction by solving logistical and pricing issues.

• Manged $95 million in annual sales revenue from over 200 small and mid sized accounts.
• Called on over 100 IMC offics including Hub and Railvan.
• 1998 Union Pacific High Performer award.

• Tracked performance of Network and Local News programming.
• Prepared sales reports and proposals for local sales team.
• Prepared presentation on prime-time news shift for NBC executives.