Stewart Lewis
Bozeman,MT
Summary
I am a self diagnosed whitetail bowhunting addict with a strong appetite for saltwater fly-fishing and shared campfires with friends and family. Throughout my career, I have consistently cultivated meaningful relationships with peers, stakeholders, and business partners, driving significant business success. Understanding the crucial role these connections play in enhancing growth and brand identity, I am dedicated to utilizing my expertise to deliver exceptional results.
Overview
11
11
years of professional experience
Work History
Partnerships Manager
LandTrust - The Recreation Access Network
06.2024 - 10.2024
- Work with industry partners to build and develop an industry leading partnerships program to offer benefit and enhance the experience for LandTrust's premium subscribers.
- Developed and managed an affiliate marketing program to diversify our marketing strategy, build trust and drive sales through influencer and brand affiliate promotion.
- Quarterbacked promotion initiatives like brand partner giveaways to drive engagement with LandTrust and to capture top-of-funnel data to be utilized for targeted marketing efforts.
- Regularly monitored and contributed to the company's social accounts. Helped develop content plans and schedules that speak best to LandTrust's followers.
- Consistently monitored the fast pace digital influencer environment to stay on top of industry trends and identify the most effective partners.
- Analyzed data on a weekly basis to identify geographic areas with opportunity where the business could generate strong and fast success. Worked with the marketing team to turn this data into actionable marketing strategies.
Customer Success Associate
LandTrust - The Recreation Access Network
04.2023 - 07.2024
- Developed new protocols and payment techniques to enhance product, service customer requests and allow for experience upsell.
- Maintained an excellent NPS with sole mission of creating 'Raving Fans' to ensure repeat customers.
- Supported clients during time sensitive events and emergencies by providing prompt assistance and minimizing potential impacts to their booked experiences.
- Developed tailored solutions for clients based on their unique needs, fostering long-term loyalty.
- Implemented effective strategies to track customer feedback, leading to improved service levels and higher satisfaction ratings.
- Worked closely with engineering teams to troubleshoot and resolve complex issues maintaining open lines of communication with affected clients throughout the resolution process.
- Enhanced customer retention through personalized follow-up and proactive outreach.
Development Manager
Big Sky Bravery
01.2022 - 04.2023
- Managed the entire book of organization constituents, donors and key partnerships.
- Developed, planned and executed unique fundraising initiatives and events.
- Identified and implemented new CRM platform to better suit the organizations needs, track donations and allow for efficient ans scalable fund development.
- Regularly exceeded individual fundraising goals and KPI's.
- Worked closely with the CEO to develop department specific budgets and strategic goals.
- Preformed constant donor identification, vetting and development to continue to raise budget to support organizational programs and efforts.
Operations Manager
Big Sky Bravery
01.2021 - 01.2022
- Managed day-to-day organizational operations for a team of five and volunteer base of 56.
- Monthly updated the Board of Directors on financial position, budget allocation and organizational performance.
- Responsible for bookkeeping, CRM data entry, budget adherence and managed accounts payable/receivable.
- Worked closely with the Director of Programs to execute program implementation and logistics planning.
Fly Fishing Guide
Madison Double R Lodge
01.2019 - 12.2021
- Created a first-class fishing experience for a clientele ranging from novice to expert fishing skill levels
- Instructed clients on how to use gear and user various techniques in order for them to achieve their goals.
- Developed enduring relationships with new and existing clients, resulting in high client retention rates and numerous requests for my guidance.
- Led an environment where customer safety was top priority.
Lead Automation Technician
Ambiance
01.2017 - 12.2020
- Designed, programmed and installed custom lighting solutions in custom residential homes and luxury community common spaces.
- Provided timely field service directly to clients, troubleshoot and fix issues on the spot.
- Created lifelong relationships by providing exceptional customer service with individualized solutions tailored to each client, driving utmost satisfaction and product utility.
Fly Fishing Guide/Rental Fleet Manager
Trout Stalkers
01.2014 - 12.2018
- Joined a three-man team during the start-up phase; assisted in developing the business into a comprehensive fly shop hyper-focused on delivering a world-class customer experience
Executive Intern
Big Sky Bravery
01.2017 - 12.2017
- Company Overview: Non-profit that provides proactive support to active duty special operations forces with an emphasis on brotherhood and decompression
- Identified and initiated contact with prospective donor leads
- Assisted with financial bookkeeping, budget forecasting, and expense management
- Led inter-organizational events and supported project management activities
- Managed organizational e-mail accounts and communication channels
- Non-profit that provides proactive support to active duty special operations forces with an emphasis on brotherhood and decompression
Education
B.A. - Business Management & Entrepreneurship
Montana State University
Bozeman, MT05.2017
Skills
- Branding
- Negotiation
- Influencer outreach
- Partner proposal development
- Customer Relations
- Conflict Resolution
- Sales strategy
- Project Management
- Adaptability
- Talent Acquisition
Timeline
Partnerships Manager
LandTrust - The Recreation Access Network
06.2024 - 10.2024
Customer Success Associate
LandTrust - The Recreation Access Network
04.2023 - 07.2024
Development Manager
Big Sky Bravery
01.2022 - 04.2023
Operations Manager
Big Sky Bravery
01.2021 - 01.2022
Fly Fishing Guide
Madison Double R Lodge
01.2019 - 12.2021
Lead Automation Technician
Ambiance
01.2017 - 12.2020
Executive Intern
Big Sky Bravery
01.2017 - 12.2017
Fly Fishing Guide/Rental Fleet Manager
Trout Stalkers
01.2014 - 12.2018
B.A. - Business Management & Entrepreneurship
Montana State University