Stewart Pion

Same responsibilities as Team Leader per below job description. Now monitoring the Jamaica Inside Sales Office as well.

• Led sales team of 5, developing strategies to enhance performance and achieve quarterly targets in competitive markets.
• Implemented training programs for new team members, focusing on product knowledge and customer engagement techniques.
• Conducted regular performance reviews, providing constructive feedback and identifying opportunities for professional development.
• Monitor staff calls to potential clients to ensure a great customer experience.

Organizing and managing logistics for group events, activities or travel. Identify the goals and objectives of the group event or trip.

research and select suitable venues, destinations or activities.

Create detail itineraries and schedules.

Coordinate dinners, transportations and excursions.

Manage bookings and reservations for the group.

Dispatch the groups from the hotels to excursions, airports or dinner reservations.

• Managed inbound and outbound sales calls, effectively addressing client inquiries and providing tailored solutions to enhance customer satisfaction.
• Utilized CRM software to track lead progress, ensuring timely follow-ups and maximizing conversion opportunities.
• Conducted product presentations and demonstrations to prospective clients, showcasing unique offerings and cultivating strong relationships.