Summary
Work History
Education
Skills
Interactive Media Design
Timeline
CustomerServiceRepresentative

Stewart Silversmith

Dayton,NV

Summary

Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.

Work History

Technical Support & Sales Representative

Asurion
Dayton, NV
07.2021 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Activated accounts for clients interested in new services.
  • Managed high levels of call flow and responded to mobile and desktop technical support needs.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular data
  • Collaborated with colleagues in both domestic and international support facilities.
  • Fielded average of 30 inbound phone calls to deliver support and remotely resolve service issues.

Accounts Payable

James Gaskets
Dayton, NV
07.2020 - 07.2021
  • Read, understood and followed through on verbal and written directions.
  • Matched purchase orders with invoices and recorded necessary information.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Entered figures using 10-key calculator to compute data quickly.
  • Input financial data and produced reports using MiSis, Quickbooks, and MS Office.
  • Maintained relationships with vendors and managed invoices for Harley Davidson gaskets and company merchandise.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Reviewed account documentation for over 1000 accounts, rectified issues and contacted vendors about account changes.

Online Sales Representative

Independent Employers
Manhattan Beach, CA
01.2017 - 06.2020
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Promoted products in online communities through discussion-forum postings
  • Responded to customer issues and resolved complaints by leveraging expert market knowledge.
  • Tracked inventory and reviewed trends with excel and web based spreadsheets in order to make timely and proactive business decisions.
  • Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
  • Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Education

Some College (No Degree) - Computer Programming

Santa Monica College
Santa Monica

Skills

  • Microsoft Windows and Office
  • Highly Professional
  • Organizational Skills
  • Verbal and Written Communication
  • Customer Service Support
  • Collaborative Team Player
  • Friendly and Patient
  • Analytical and Methodical
  • Multitasking and Prioritization
  • Problem Solving

Interactive Media Design

Designing interactive media using Photoshop, LUA programing language, 3D Coat, Springboard, World Machine, Gaea, and Quixel Mixer.

Timeline

Technical Support & Sales Representative

Asurion
07.2021 - Current

Accounts Payable

James Gaskets
07.2020 - 07.2021

Online Sales Representative

Independent Employers
01.2017 - 06.2020

Some College (No Degree) - Computer Programming

Santa Monica College

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Stewart Silversmith