VICTOR MORA
Miami,USA
Summary
Strategic Account Executive with proven success increasing sales and revenue through developing loyal account relationships. Articulate communicator with exceptional negotiation skills. Known for understanding customer needs and delivering effective solutions.
Overview
9
9
years of professional experience
Work History
ACCOUNT EXECUTIVE
WEATHERBY HEALTHCARE
FT. LAUDERDALE, FL
09.2023 - Current
- Developed a book of business worth over $850K by leveraging CRM tools and networking
- Used a multitude of tools to reach sales metrics and constantly met or exceeded KPI goals
- Exceeded sales goals through effective use of consultative sales strategies and relationship building
- Managed long sales cycles of 3 months or more and built a strong interpersonal relationship with doctors to close the sale using consultative sales strategies
- Exceeded performance benchmarks through consistent execution of 80 sales calls each day.
- Developed robust communication channels with Doctors, Medical Directors, and C-Suite Executives in large medical organizations.
- Closed high-value deals exceeding 300K in gross revenue with advanced negotiation skills.
- Ranked among top performers based on company metrics, demonstrating effective communication with high-value clients.
- Drove sales growth by tapping into third-party sites and a robust referral network
BUSINESS ACCOUNT EXECUTIVE
T-Mobile
MIAMI, FL
08.2019 - 08.2023
- Developed and implemented strategies for customer retention and growth.
- Presented product demonstrations to prospective customers, highlighting key features and benefits.
- Tracked monthly sales results against targets set by management team.
- Maintained relationships with existing customers through regular follow-up calls and visits.
- Maintained a book of business upwards of 225K yearly revenue.
- Closed a Mexican resort business with over 300 lines of service, resulting in 110K yearly revenue.
- Coached new and experienced sales representatives on how to effectively use the company's CRM system.
- Extensive Sales-Force, HubSpot, and Microsoft suite experience.
SIGNATURE MOBILE EXPERT
T-MOBILE
MIAMI, FL
05.2018 - 08.2019
- Delivered outstanding customer service while assisting customers with troubleshooting connectivity issues on mobile devices, hotspots, laptops, tablets, and other electronic devices
- Served as a Shift Supervisor (team of 5-9) responsible for supporting colleagues in achieving metrics and sales goals
- Handled inventory management tasks, including organizing phones in the backroom
- Engaged with escalated and upset customers to develop solutions and address needs
- Ranked in the Top 2% of the company for sales, metrics, and customer service delivery, resulting in achieving Winners Circle status in Q1 & Q3 2019 and Q1 2021
- Translated complex concepts and issues into easy-to-understand language for non-technical customers, including educating customers on device troubleshooting steps for future issues
- Succeeded in ranking as a top-performing associate each month within a high-profile signature store consisting of 30+ sales representatives; ranked in the Top 5 for sales metrics consistently
HOME SECURITY TECHNICIAN (COMMTECH LEVEL 4)/TRAINER
COMCAST
MIAMI, FL
01.2016 - 06.2018
- Assisted customers by troubleshooting and resolving connectivity issues due to wiring or network capabilities, including navigating escalated customer conversations as needed
- Contributed to operational excellence by training and mentoring employees on troubleshooting networks and delivering high-quality customer service
- Trained home security and CommTech technicians on sales tactics and technician responsibilities
- Recognized as a leading performer in terms of upselling sensors and smart home devices, including cameras and thermostats; gained extensive experience with cold calling and door-to-door sales
- Achieved high customer experience scores and sales metrics throughout tenure
SALES LEAD
TOYOTA OF NORTH MIAMI
MIAMI, FL
11.2021 - 05.2022
- Drive sales and revenue by prospecting internal leads using CRM software in addition to prospecting external leads; perform 50+ calls per day to both new and existing customers
- (Sales Force, ProVision, Dealersocket)
- Earn recognition for consistently meeting and exceeding sales goals in a commission-based role and achieving high customer closing ratios
- Leverage strong interpersonal and communication skills to build positive relationships with diverse customers and execute strategic negotiations that drive sales
- Collaborate with customers to determine and explain optimal vehicle payment plans based on needs
- Identify and address customer needs and issues in order to recommend relevant vehicles
- Demonstrate expertise navigating escalated and complex customer situations with professionalism to ensure customer satisfaction and continued business
Education
HIGH SCHOOL DIPLOMA -
Miami Springs Senior High School
Miami Springs, FL, USA01.2011
Skills
- Territory Management
- CRM proficiency
- Consultative sales
- Results driven
- Expertise in Navigating Long Sales Processes
- Motivated Self-Driven
- Effective Sales Closer
- B2B Sales Strategy
- Salesforce Proficiency
- Team collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ACCOUNT EXECUTIVE
WEATHERBY HEALTHCARE
09.2023 - Current
SALES LEAD
TOYOTA OF NORTH MIAMI
11.2021 - 05.2022
BUSINESS ACCOUNT EXECUTIVE
T-Mobile
08.2019 - 08.2023
SIGNATURE MOBILE EXPERT
T-MOBILE
05.2018 - 08.2019
HOME SECURITY TECHNICIAN (COMMTECH LEVEL 4)/TRAINER
COMCAST
01.2016 - 06.2018
HIGH SCHOOL DIPLOMA -
Miami Springs Senior High School
Languages
- English: Fluent (spoken and written)
- Spanish: Fluent (spoken and written)
Awards
- Winners Circle (Top 2%), T-Mobile, Q1 & Q3 2019 and Q1 2021
- Rookie of the Month, Weatherby Healthcare, 10/01/23, 11/01/23, 12/01/23
- Multiple Territory Manager of the Week, ADT Security
Hobbies and Interests
- Basketball
- Fantasy Football
- Video Games
- Fishing
- Boating
- Social Gatherings
- Extrovert
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