Stewart Walker
Receptionist
Cleveland,OH
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
39
39
years of professional experience
Work History
Executive Chauffeur
CMT Limo
04.2021 - 05.2024
- Enhanced client satisfaction by providing timely and efficient transportation services.
- Performed basic vehicle maintenance tasks such as oil changes tire rotation keeping cars in optimal condition.
- Adhered to strict company policies regarding personal conduct, dress code, and passenger interactions at all times.
- Managed tight schedules and unforeseen delays, consistently delivering clients to their destinations on time.
- Exercised discretion and confidentiality when handling sensitive information or high-profile passengers.
- Established a professional and courteous demeanor, creating positive first impressions and fostering lasting relationships with clients.
- Completed advanced driving courses to enhance skillset as an executive chauffeur further increasing customer satisfaction rates due to smooth rides experience.
- Assisted clients with luggage handling, demonstrating exceptional customer service skills.
Poker Clerk, Pit Boss
Jack Casino
12.2020 - 04.2021
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Assisted with onboarding of new employees.
- Coordinated with other departments to provide exceptional customer service, resulting in increased player satisfaction.
- Maintained a secure gaming environment for patrons and staff by enforcing strict adherence to rules and regulations.
- Mitigated potential risk factors by identifying suspicious behavior early on, preventing significant financial losses for the casino.
- Analyzed player trends using data-driven insights, adjusting table limits accordingly to maximize profitability without discouraging participation from casual gamblers.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Wellness Coach
YMCA of Greater Cleveland
08.2015 - 04.2020
- Empowered clients by teaching them how to set achievable goals that aligned with their personal values and aspirations.
- Created a supportive environment where clients felt comfortable discussing their challenges openly without judgment or criticism.
- Monitored, tracked and reported on individual progress with wellness plans.
- Evaluated client progress through regular check-ins and follow-up appointments, celebrating milestones and adjusting plans as needed.
- Tracked client progress using data-driven methods, enabling adjustments to be made for optimal results.
- Educated clients on self-care practices, leading to enhanced mental wellbeing and reduced stress levels.
- Established trusting relationships with clients, fostering open communication and long-term commitment to wellness goals.
- Demonstrated safe and correct forms for each exercise and piece of equipment.
- Enhanced client well-being by implementing personalized wellness plans and coaching strategies.
- Increased client satisfaction by conducting regular progress assessments and adjusting wellness plans accordingly.
- Streamlined client onboarding process to enhance initial engagement and set positive tone for wellness coaching.
News Assistant
The Blade Newspaper
06.1985 - 04.2011
- Served as a reliable resource within the editorial team by consistently meeting deadlines while maintaining high-quality work standards under pressure settings.
- Assisted in the editing process to ensure accuracy, clarity, and consistency across all published articles.
- Participated in team brainstorming sessions that led to more innovative and engaging content for readers.
- Enhanced news reporting quality by conducting thorough research and fact-checking on various topics.
- Edited, proofread and fact-checked content for accuracy.
Education
No Degree - Journalism
University of Toledo
Toledo, OHSkills
Punctuality
Defensive Driving
Local Area Knowledge
Professional Appearance
Adaptable nature
Conflict resolution skill
Group Instruction
Presentation Skills
Proofreading
Press Release Writing
Customer Service
Attention to Detail
Relationship Building
Affiliations
- Alpha Phi Alpha Fraternity Inc.
- National Association of Black Journalist.
- Communication Workers of America
Reading, writing
I read facts about the real world and would rather watch a documentary about the real world, rather than a movie. My writing consists of poetry, which I have to be near water to be my most creative.
Accomplishments
- Reduced mechanical issues by keeping vehicle properly maintained.
- Brought about satisfied clients by following proper procedures and presenting professional image.
- Collaborated with features staff in the development of weekly calendar of events.
- Helped client reach desired wellness goals through effectively designing workout program and guiding them through executing exercise routine.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Chauffeur
CMT Limo
04.2021 - 05.2024
Poker Clerk, Pit Boss
Jack Casino
12.2020 - 04.2021
Wellness Coach
YMCA of Greater Cleveland
08.2015 - 04.2020
News Assistant
The Blade Newspaper
06.1985 - 04.2011
No Degree - Journalism
University of Toledo
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