Summary
Overview
Work History
Education
Skills
Mobile Telephone
Affiliations
Certification
Timeline
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STEWART A. MCDAY

Charlotte,NC

Summary

Proven expertise in conducting in-depth audits and devising successful improvement strategies. Methodically evaluated documents and systems and initiated corrections in compliance with established standards. Superb analytical and communications skills enabled optimum results.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Real Estate Broker

TMB Property Solutions
01.2020 - Current
  • Successfully orchestrated scores of clients through the home buying process and sold tens of millions in real estate transactions
  • Earned exceptional reviews from previous clients which has facilitated a high rate of referrals
  • Developed time management skill of time blocking to maximize use of time while creating a more predictable income stream.

Process Manager – Training

Walmart Global Shared Services
Charlotte, N.C.
01.2016 - 01.2019
  • Served as store payable process SME (subject matter expert) for training and development of center’s 1,100+ specialist associates
  • Key areas of functions included Invoice Exceptions, Merchandise Transfers, UPC’s, Open Receiving’s, and Disputes
  • Demonstrate up-to-date expertise and apply this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices
  • Maintained highest retention of associates staff by implementing most comprehensive training methodologies
  • Conducted on-going assessments to identify gaps in learning and developed end-point outcome strategy and expectations to create aligned, transferable, and executable training programs.

Quality Control Analyst

Walmart Global Shared Services
Charlotte, N.C.
01.2015 - 01.2016
  • Improved accuracy significantly by conducting routine audits and instituting controls around areas of vulnerability in the areas of General Journal entries and Open Receiving processes which lead to consistent increased team production
  • Mined for data and created coherent reports that provided leadership with important metrics utilized for informed future opportunities and growth
  • Designed production trackers for the US and Canada reconciliation processes which provided consistency in reporting data, also capable of time studies that measure production goals and quality control audits
  • Instrumental in the establishment of the quality control department for Walmart-Charlotte Shared Services Center by becoming a SME and understanding how to minimize frequent risk opportunities.

Auditor II

Bridgestone Firestone, Inc.
Charlotte, N.C.
01.2011 - 01.2015
  • Successfully drove down warranty cost through discovery by an annual average of $1K per 74 units producing $74k company savings annually spurring a companywide initiative for an improved warranty process for over 2,200 locations creating an estimated annual cost savings of $2.2M
  • Performed thorough financial and operational audits of retail/commercial stores and subsidiaries resulting in more efficient business operations by retraining and developing associates on deficiencies
  • Assured compliance to corporate policies and procedures by improving accounts payable methods, and proper asset verification/removal
  • Rigorously investigated mismanagement or fraud where loss of company assets was involved to a successful conclusion
  • Communicated findings and recommendations to upper management which aided in improved training and development.

Sales Manager

Richard Tocado Companies
Charlotte, N.C.
01.2007 - 01.2011
  • Consistently a top performing Sales Manager exceeding sales expectations month over month
  • Designed and led training and team building seminars and adopted a best practice standard
  • Successfully hired, trained, and developed a new team of 15 loan officers
  • Multiple direct reports were consistently top producing loan officers of over fifty loan officers.

Senior Loan Officer

Richard Tocado Companies
Charlotte, N.C.
01.2004 - 01.2007
  • Consistent high producing originator of mortgage loans and eventually promoted to Sales Manager
  • Developed relationships with vendor partners to ensure complete loan packages for ease with underwriting/closing
  • Performed thorough interviews with applicants to obtain required documentation early in process to enhance client experience
  • Worked directly with attorneys and closing agents to ensure prompt scheduling of loan closings
  • Established customer’s database files and utilized as repeat business to maintain high productivity.

Store Manager

Pep Boys
Charlotte, N.C.
01.1997 - 01.2003
  • Drove automotive parts, service and delivery sales to improved profit 200% in first year making store profitable (first in 5 yrs)
  • Transformed tire department rendering it clean, orderly, giving integrity that increased productivity, sales and reduced loss
  • Successfully managed a team of 26 employees and significantly reduced turnover from previous management
  • Improved customer experience by creating a proper schedule that would meet their needs
  • Ensured the store and service center operated under safe conditions achieving 100% operational audit efficiency
  • Prepared annual budget and evaluated associate performance accordingly.

Education

BS-Accounting -

Johnson C. Smith University

Skills

  • Change Management
  • Accounting
  • Risk Assessor
  • Internal Audit
  • Process Evaluations
  • Coach/Mentor
  • Microsoft Office
  • Information Analyst
  • Cultural Competence
  • Negotiation

Mobile Telephone

(704) 236-7784

Affiliations

  • Coach AAU Track and Field (Sprinters)
  • Pastoral Card Leader and Church Finance Committee
  • Golf

Certification

  • Real Estate Broker
  • Notary
  • Interrogation Certificate

Timeline

Real Estate Broker

TMB Property Solutions
01.2020 - Current

Process Manager – Training

Walmart Global Shared Services
01.2016 - 01.2019

Quality Control Analyst

Walmart Global Shared Services
01.2015 - 01.2016

Auditor II

Bridgestone Firestone, Inc.
01.2011 - 01.2015

Sales Manager

Richard Tocado Companies
01.2007 - 01.2011

Senior Loan Officer

Richard Tocado Companies
01.2004 - 01.2007

Store Manager

Pep Boys
01.1997 - 01.2003

BS-Accounting -

Johnson C. Smith University

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STEWART A. MCDAY