Stewart Dugger

Track and maintain status of business plan items, analysis of metrics and data reviews, communications messaging,
oversight of programmatic administrative functions, etc. Develops and recommends approaches to address current and anticipated problems and issues. Refine existing delivery processes, SOPs, develop operational strategies and programs
that enhance for a best in class customer experience. Manage program budgets and timelines, ensuring projects stay on
track and within allocated resources.

• Achieves portfolio growth by successfully managing a book of various vendors, a team of 5 salary manager, 50
  hourly fork lift employees, and coordinating Third-Party Logistics (3PL) shipping for a 400,000 sq ft warehouse to
  ship out 80k+ cases of product a day along with receiving 50k+ cases a day, achieved 40% increase in project
  efficiency and 25% reduction in costs through strategic planning and execution.
• Created a safety team and conduct 1:1, roundtables for employee engagement, and problem solving with diverse
  populations, which improved site scorecard survey score from 3.2 to 4.1
• Develop project plans, identify risks, set objectives and monitor progress towards completion to discuss with
  senior leadership and stakeholders.
• Created a First Year Experience culture that drove team morale to increase in engagement by 80%.
• Implemented and facilitates/Lead continuous improvement Kaizen projects, cost reductions and process performance improvements for labor management system (LMS) and warehouse management system (WMS) to
  offer solutions to ensure they are efficient and scalable to budget, which resulted in increase by 160CPH.
• Coach, research and apply a wide range of qualitative and/or quantitative methods to identify, assess, analyze and
  improve team effectiveness, efficiency and work products, which resulted in saving $500k by switching business
  model schedule

Directed day-to-day operations by supporting a culture that values an exceptional workforce through empowerment,
creativity, risk-based decision making, and coaching/mentoring. Coordinated labor planning for inbound and outbound to plan for the largest grocery warehouse departments, to support 2,000 associates while processing 70k+ grocery items per daily. Lead large-scope projects with site and regional impact. Monitor multiple dashboards to drive Key Performance Indicators (KPIs) to meet Service Level Agreement (SLA) while developing and coordinating a team of 5 salary managers
and 7 hourly managers.

• Coordinated vendor deliver orders on equipment for building projects and managed trouble tickets.
• Built a book of business to establish effective relationships with vendors to negotiate pricing and secure materials
  needed for warehouse expansion, production increased by 50UPH.
• Traveled to train 10+ Area Managers on shift planning and building team morale.
• Created a safety culture that improved safety index scores by 30%.
• Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality
  standards throughout construction.

Multi-site leader over 6 stores who strategically developed and managed a 500+ team to meet or exceed monthly and
quarterly pacing targets to achieve on-site customer goal. Managed all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives to have a quick turnaround.

• Onboarded over 100+ associates and launched 2 start-up stores.
• Conducted research into best practices and continuous improvement (CI) for program delivery, including methods
  for increasing efficiency and effectiveness, which lead to an increase in team engagement by 70%, 15%
  improvement to safety, and 20% decrease to inventory waste management.
• Developed and implemented program activities according to established goals and objectives, which had a 95%
  customer satisfaction rate.
• Evaluated performance data collected from customer surveys against established objectives to identify metrics
  trends for measuring success of programs.
• Served as a liaison between external organizations and partners to ensure effective implementation and delivery
  of program initiatives.
• Monitored employee engagement program budget and coordinated events