Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Ashley Stewart

Alvin,TX

Summary

Client-focused administrative professional with 20+ years of experience supporting regional operations, customer service, and client success initiatives. Known for building strong client relationships, resolving issues with speed and accuracy, and ensuring seamless coordination between internal teams and external stakeholders. Proven ability to manage timekeeping, invoicing, and payroll processes across multiple accounts while enhancing client satisfaction and retention. Skilled in identifying process improvements, communicating effectively across departments, and maintaining high standards of service delivery in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Regional Administrator

Superheat
10.2022 - Current
  • Reconciled and verified 100% of field personnel timesheets weekly using Track, ensuring accurate timekeeping and eliminating payroll discrepancies.
  • Imported and audited all time entries into Track with a 98% accuracy rate, reducing correction time by 25%.
  • Processed client invoicing for 10+ active accounts, accelerating billing turnaround by 30% and maintaining strong client compliance.
  • Verified time entries across multiple job sites, resulting in a 15% drop in billing disputes through early error detection.
  • Served as primary client liaison for approvals and project information, helping sustain a 95% customer satisfaction rating.
  • Managed $500K+ in monthly Accounts Payable invoices, ensuring on-time payments and zero vendor escalations.
  • Provided ongoing administrative support to the Business Development, Regional Manager, and Workforce teams, contributing to a 20% improvement in onboarding efficiency.

Office Manager

Worley
10.2018 - 10.2022
  • Ensured accurate payroll by reviewing and reconciling weekly timesheets for field staff, maintaining 100% compliance using the Track system.
  • Imported and validated time entries in Track, maintaining a 98% data accuracy rate and reducing manual entry corrections by 25%.
  • Managed end-to-end client billing for 10+ accounts, improving invoice processing speed by 30% and consistently meeting monthly deadlines.
  • Cross-checked job site time entries to ensure client contract alignment, leading to a 15% decrease in billing-related disputes.
  • Acted as the main point of contact for client approvals and job details, contributing to high client satisfaction and strengthened partnerships.
  • Processed and tracked $500K+ in monthly AP invoices, ensuring vendors were paid on time and maintaining strong supplier relationships.
  • Supported the Onsite Manager and field personnel teams by streamlining admin processes and enhancing internal coordination and acting as a liaison for HR, which helped reduce onboarding time by 20%.

Assistant Payroll Coordinator

Dayton ISD
07.2014 - 10.2018
  • Supported the Lead Payroll Coordinator in processing bi-weekly and supplemental payrolls for staff, ensuring timely and accurate disbursement of wages.
  • Conducted batch edits and cross-checked time entry data with employee timesheets, contributing to a high payroll accuracy rate and reducing processing errors.
  • Responded to employee inquiries regarding timesheets, leave balances, direct deposit setup, payroll deductions, and employee portal navigation.
  • Entered and updated attendance records in Finance Plus as needed, maintaining up-to-date and compliant payroll data.
  • Tracked and recorded accumulated comp time hours, ensuring proper compensation and reporting in accordance with company policy.
  • Filed payroll and personnel documentation in accordance with recordkeeping standards, supporting audits and data retention policies.
  • Provided cross-functional support to HR, the Auditor’s Office, and the Payroll Department on personnel-related matters, maintaining a high level of confidentiality.
  • Took initiative on other payroll-related tasks and administrative duties as assigned to support smooth department operations.

Education

High School Diploma -

Pasadena High School
Pasadena
05-1993

Skills

  • Customer Success Management
  • Client Relationship Building
  • Administrative Support
  • Conflict Resolution
  • Process Improvement
  • Product Knowledge
  • Data Analysis & Reporting
  • Customer Satisfaction & Retention
  • Communication & Negotiation
  • Time Management
  • Multi-Tasking & Prioritization

Interests

Music

Enjoying quality time with friends and family

Enjoying riding in my Jeep or on the motorcycle with my fiance'

Hanging around the pool with my fiance' and dogs

Timeline

Regional Administrator

Superheat
10.2022 - Current

Office Manager

Worley
10.2018 - 10.2022

Assistant Payroll Coordinator

Dayton ISD
07.2014 - 10.2018

High School Diploma -

Pasadena High School

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