STHARLYN CONSUEGRA
North Bergen,NJ
Summary
Professional automotive Manager/Service Advisor with proven ability to lead and optimize quick service operations. Skilled in team collaboration, ensuring efficient workflow, and maintaining high standards in service quality. Strong focus on customer satisfaction, problem-solving, and adapting to changing needs. Reliable and results-driven with expertise in inventory management, scheduling, and performance metrics.
Overview
15
15
years of professional experience
Work History
Service Advisor
Wayne Hyundai
01.2025 - 04.2025
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Managed multiple work orders throughout the week while maintaining strong attention to detail in a fast-paced environment.
Quick Lane Manager, Service Advisor
Quality Automall
11.2021 - 09.2024
- Managed daily operations of Quick Lane, including staffing, customer service, and financial performance.
- Resolved customer inquiries and complaints requiring management-level escalation in a timely manner, and communicated solutions to customers as needed.
- Recruited and trained new employees to meet job requirements.
- Implemented inventory control measures, reducing waste and optimizing parts availability for timely vehicle repairs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Successfully managed between 20 to 30 work orders throughout the day, and gross over 100k in monthly sales.
- Developed marketing strategies targeting local clientele, increasing brand recognition within the community.
Assistant Store Manager
Valvoline Instant Oil Change
10.2014 - 10.2021
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issue that may arise during store hours.
- Assisted in recruiting personnel for open positions in the store.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Auto Technician
Pep Boys
01.2013 - 08.2014
- Performed routine maintenance and repair services on vehicles, including oil changes, tire rotations, brake repairs, and engine tune-ups.
- Diagnosed electrical issues using specialized diagnostic equipment.
- Inspected and tested vehicle systems to ensure proper operation.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety.
- Reviewed work orders to determine the nature of problems reported by customers before beginning repairs.
Assistant Store Manager
Advanced Auto Parts
02.2012 - 12.2013
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled scheduling for shifts to achieve adequate staffing.
- Assisted in continues development of effective store associates to achieve desired sales and results.
- Monitored inventory levels and placed new orders to merchandise to keep supply well-stocked.
Part Sales Supervisor
AutoZone
07.2010 - 12.2012
- Supervised, trained and evaluated sales staff to ensure performance standards were met.
- Monitored inventory levels and placed orders for parts as needed.
- Assisted customers in locating specific parts or items requested by them.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Collaborated with other departments for smooth coordination of orders, deliveries, and overall customer experience.
Education
Associate - Auto Mechanic
Lincoln Tech.
Union, NJ08.2011
High School Diploma - undefined
Union City High School
Union City, NJ06.2010
Skills
- Computer skills
- Multitasking and organization
- Handling customer complaints
- Price quoting
- Vehicle assessment
- Bilingual
Languages
English
Spanish
Timeline
Service Advisor
Wayne Hyundai
01.2025 - 04.2025
Quick Lane Manager, Service Advisor
Quality Automall
11.2021 - 09.2024
Assistant Store Manager
Valvoline Instant Oil Change
10.2014 - 10.2021
Auto Technician
Pep Boys
01.2013 - 08.2014
Assistant Store Manager
Advanced Auto Parts
02.2012 - 12.2013
Part Sales Supervisor
AutoZone
07.2010 - 12.2012
High School Diploma - undefined
Union City High School
Associate - Auto Mechanic
Lincoln Tech.