Sthefany Cordero

• Increased sales revenue by developing and implementing strategic sales plans tailored to individual client needs.
• Provided exceptional customer service when interacting with clients fostering strong relationships and positive outcomes.
• Handle intake of new clients and materials by setting up files and documenting important information. (Immigration, Criminal and Family Law)
• Organized documents to manage paper and electronic filing systems of clients.
• Interview and communicate with clients, organize, and prepare cases.
• Handled high volumes of incoming calls professionally while directing inquiries to appropriate personnel within the firm.
• Scheduled and coordinated meetings between legal teams and clients.
• Collaborated with marketing department to create effective promotional materials that increased brand awareness and generated leads.
• Collaborated with marketing department participating in photoshoots, video creations, local events, pro bono initiatives, and partnerships that aligned with the firm''s values and mission.
• Helped improve Google Ads, Instagram Ads, Meta Ads, by giving the marketing team feedback of clients.

• Responsible for generating and developing new business in assigned areas and meeting specified goals.
• Work in conjunction with account executive/senior account and Branch Manager to support business, maintain and nurture existing client relationships.
• Functions as contact between client companies, account executive, and operations staff.
• Negotiates contracts and work agreements, as needed.
• Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
• Identified new business opportunities through cold calling, cold visits, cold emails, networking, marketing and prospective database leads.
• Brought in new accounts through successful networking strategies.
• Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
• Formulated detailed account plans outlining objectives, timelines, and KPIs for successful client management.
• Remained up-to-date on industry news.
• Networked among local business and community organizations to develop leads and generate business.
• Reviewed client concerns and recommended appropriate changes to supervisors.
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Used SalesForce to handle current portfolio and prospective leads.

• Interview and communicate with clients, organize, and prepare cases, filed documents to court.
• Enhanced case efficiency by collect, examine, organize evidence and maintain legal documents for attorney review and case preparation.
• Assisted attorneys with trial preparation.
• Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
• Improved document organization using My Case Legal Software for easy access to essential case materials.
• Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
• Communicated pertinent information to clients via phone, email, and mail to keep them informed on case updates.
• Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
• Administrative duties, managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
• Front desk and Immigration intakes.
• Immigration experience: Family Petition, Adjustment of Status, Citizenship, DACA, TPS, Defensive an Affirmative Asylums, Application for Employment Authorization, Withholdings, EOIR.
• Family Law Experience: Divorce, Pre-Nuptial, Post-Nuptial, Child Support, Child Custody.
• Criminal Law Experience: DUI, No license, Traffic Tickets, Misdemeanors.

• Develop strategies to improve customer service.
• Create store policies and marketing programs to increase sales and grow the existing customer base.
• Maintained high store standards and conditions.
• Maximized sales by creating innovative visual merchandising displays and rotated merchandise to feature new products and promotions.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Trained and guided team members to maintain high service standards due to Mystery Shopping evaluation.
• Developed and implemented successful staff incentive programs to motivate employees.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Luxury Jewelry Brands Managed: John Hardy, Levian Chocolate Diamonds, Shinola Detroit, Roberto Coin, Hearts on Fire, Fendi Timepieces, Maurice Lacroix, Wolf 1834, Nialaya, Pandora, Thomas Sabo.

• Supported sales associates with sales and reaching monthly goals.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Created and maintained safe and secure work environments for employees.
• Rotated merchandise and displays to feature new products and promotions.
• Developed and maintained strong relationships with vendors.
• Luxury Jewelry Brands Managed: John Hardy, Levian Chocolate Diamonds, Shinola Detroit, Roberto Coin, Hearts on Fire, Fendi Timepieces, Maurice Lacroix, Wolf 1834, Nialaya, Pandora, Thomas Sabo.

Increased sales revenue by building strong rapport with customers.

• Provide customers with the necessary attention, recommending appropriate products based on their needs.
• Focused in provide customer satisfaction through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Maintain our excellent service standards using our 5 steps sales process with each customer.
• Company evaluate the quality of customer service using Mystery Shopping.
• Luxury Jewelry Brands Managed: John Hardy, Levian Chocolate Diamonds, Shinola Detroit, Roberto Coin, Hearts on Fire, Fendi Timepieces, Maurice Lacroix, Wolf 1834, Nialaya, Pandora, Thomas Sabo.