Summary
Overview
Work History
Education
Certification
Timeline
Generic

Sthitapragyan Biswal

Lathrop,CA

Summary

Around 10 + years of experience with Salesforce.com involved in Business Analysis, administration, support, customization, communities, migration from classic to lightning, data loads, user setups, change set deployment, Report and dashboards etc.

Skilled analyst with a record of successfully improving business systems and collaborate well to test, implement, refine and enhance systems and meet current and expected business needs.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Salesforce Business Systems Analyst-contract

YouTube
08.2020 - 06.2023
  • Collected, defined and analyzed business requirements working with multiple business stakeholders, salesforce team and key influencers and vendors.
  • Assessed business requirements to create focused solutions. Communicated and explained business requirements to team members to understand and implement functional demands.
  • Improved systems with addition of new features and infrastructure.
  • Coordinated data migration and consolidation efforts.
  • Led data Transformation and data cleaning activities while transferring the data from the previous system to salesforce using Data Loader.
  • Led Training and Onboarding Workshops for Business users and new team members, prepared training docs.
  • Led complex Data Migrations, Developed business process, worked with a vendor team(10 people) to audit data in 22 languages and uploaded them into system which proved to be an efficiency multiplier.
  • Involved in security setup, sharing settings, user access management and implementing different business logic, reporting and dashboard creations.

Salesforce Systems Analyst -contract

Meta
07.2019 - 07.2020
  • Led the Compliance team operations as a salesforce Product Expert managing all Partner data health.
  • Proactively analyzed the business processes and business systems for inefficiencies and suggested stakeholders for continuous process improvements, documenting business requirements and discussing the same with the product owners.
  • Led Compliance Operations, triaging and fixing of system related bugs by reducing turn-around-time and performing gap-analysis to create a robust link between partners, deals and their Contacts.
  • Led partner data audits, Improved data quality for large no of partners by updating 92% of them leading to 34% greater data accuracy.
  • Managed data administration/cleansing activities, collaborated with the team to find and update missing/incorrect deals leading to 82% successful data updates.
  • Provided user training and documented new processes, system changes, standards and educating internal teams.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.

Salesforce Analyst/Admin - Contract

YouTube
01.2017 - 06.2019
  • Implemented salesforce admin and support activities for entire youtube org.
  • Led complex Data setups and led multiple apps/feature development, with heavy cross-functional collaboration with Partnerships team, SPMs.
  • Collaborated with all stakeholders for change requests and their enhancements.
  • End to end management of change requests from requirements gathering till deployment.

Salesforce Business Analyst

Capgemini India
10.2014 - 07.2016
  • Implemented End-to-End Salesforce Enhancement features, led global daily administration and support of Salesforce Veeva applications integrated with Other third-party vendors.
  • End-to-End Feature Implementations: Analyzed and documented new feature requirements, created business workflow, prioritized, developed functional specification documents and worked with development team to implement them.
  • Business Process Management: Led the daily administration(team of 5 support analysts) and support of 4 Salesforce veeva instances with 3,000+ global users(China, Russia, Europe, US regions), managed the flow of information from other databases into Salesforce.
  • Reporting & Analytics: Queried/Analyzed data, provided insights for improvements based on findings. Consulted with Business and other departments to interpret reporting needs and utilize findings to improve business processes pertaining to client engagement.
  • Training and Onboarding: Created and maintained documentation on processes, policies, application configuration and help related materials for users.

Salesforce Quality Lead

Tech Mahindra
05.2012 - 09.2014
  • As a Quality Lead, led the testing activities for Salesforce Implementations by developing test cases (SIT, UAT, Regression) and strategy.
  • Plan and Strategy: Reviewed test strategies, functional and regression test cases in agile development setting by working closely with business analysts and product owners and assisted the global technical team in Solution Design.
  • Execution and Defect Management: Led the End-to-End System Integration Testing and Regression Testing of the solution, facilitated and coordinated the UAT phase with the Business Users and worked to resolve issues that arise during the UAT phase with the Technical Team, Defect Management and reporting using ALM & Rally.
  • Release sign offs: Participated in go/no-go meetings and provided sign-off after successful test completion.
  • Design and Build: Involved in both manual and automated testing tools to troubleshoot systems, integration, user acceptance, positive and negative, functionality, object, and regression testing, including preparation of test cases, test execution, reporting and monitoring defects to ensure that identified requirements and solution delivered are in alignment to each other, executed the project in agile methodology. Also involved in Performance and Sanity testing of the systems.
  • Testing Modules: Extensive experience in testing various salesforce.com objects like Accounts, Contacts, Leads, Activities, Opportunities, Forecasts, Reports and Dashboards, Security Model including Profiles, Roles, Page Layouts, Org-Wide default, Sharing rules, Workflows, Partner Communities etc.
  • UAT Support: Aided support to Business Users by setting up test data, training on how-to use the system and helping them walkthrough the test cases.

Education

Bachelor of Engineering - Electronics and Communication

Biju Patnaik University of Technology
01.2011

Certification

  • Salesforce Advanced Administrator
  • Salesforce Administrator
  • Professional Certificate in Product Management, Northwestern, Kellogg School of Management, 08/01/24

Timeline

Salesforce Business Systems Analyst-contract

YouTube
08.2020 - 06.2023

Salesforce Systems Analyst -contract

Meta
07.2019 - 07.2020

Salesforce Analyst/Admin - Contract

YouTube
01.2017 - 06.2019

Salesforce Business Analyst

Capgemini India
10.2014 - 07.2016

Salesforce Quality Lead

Tech Mahindra
05.2012 - 09.2014

Bachelor of Engineering - Electronics and Communication

Biju Patnaik University of Technology

Similar Profiles

CREATE PROFILE
Sthitapragyan Biswal