TIFFANEY AMBER STICKEL
Rockledge,FL
Summary
Astute insurance professional offering 4+ years in property assessment, liabilities determination, and settlement negotiation. Meticulous, systematic, and highly experienced with strong case management and relationship-building abilities. Carefully manage over 150 cases per month. Educated to investigate, evaluate, and settle claims. Excellent abilities to decipher fraudulent activities, analyze data, confer with legal counsel, and communicate with clients. Efficient Office Clerk with commitment to day-to-day streamlining for big-picture success. Strong ability to use and enter data with training. Distinguished leadership and organization skills. Dependable, respectful, punctual and hardworking.
Overview
18
18
years of professional experience
Work History
Virtual Executive Personal Assistant
First Fleitas, Corp
Melbourne, FL
01.2020 - 12.2021
- Managed over 50-75 emails correspondences daily to facilitate communication and enhance business processes.
- Organized and coordinated conferences and monthly meetings.
- Produced accurate office files, updated spreadsheets and crafted presentations to boost team productivity.
- Trained junior office staff in correct procedures and reporting requirements.
- Answered questions posed by insured and attorneys.
- Maintained contact with claimants and attorneys to determine case status.
- Displayed absolute discretion at handling confidential information
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Responded on average to 20-40 inbound inquiries regarding accounts and claim updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained energy and enthusiasm in fast-paced environment
- Worked flexible hours across night, weekend and holiday shifts
Desk Adjuster
Five Star Claims Adjusting
Melbourne , FL
06.2018 - 12.2019
- Handled both first party and third party claims under multiple policy types and numerous endorsements.
- Used prescribed guidelines or policies in analyzing situations.
- Responded to customer inquiries, made appropriate decisions and closed files.
- Evaluated damages and handled claim negotiations with insureds, claimants, attorneys and public adjusters.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Directed claims negotiations within allowable limit and supported successful litigations for advanced issues
- Maintained claims data in Bitrix systems.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Senior Pharmacy Technician
Walgreens
Suntree , FL
01.2012 - 05.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked automated medication dispensing equipment.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Catering Manager
Petty's Meat Market
Suntree, FL
02.2008 - 12.2012
- Personally organized all catering orders, worked one on one with customers to create occasions for personal events
- Scheduled pick-ups, deliveries and set-ups
- Ordered supplies to include foods, beverages, tables, chairs, centerpieces, dinnerware settings, and linens
- Professionally prepared food platters, hot dishes and dessert trays
- Independently attended all functions to ensure quality customer satisfaction.
- Handled catering scheduling, ordered food and planned events.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Accounts Payable Manager & Front Desk Receptionist
Cocoa Hyundai
Cocoa, FL
09.2003 - 01.2008
- Manage and supervise day-to-day operations of service and wholesale departments, accountable for all monies and financial transactions to include: auto registrations, down payments, and employee accounts
- Oversee all dealer trades to bring to close
- In charge of training and assisting part-time/nighttime receptionists
- Responsible for clearing and adjusting monthly reports and schedules.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Partnered with finance team to complete month-end accruals and account reconciliations.
Education
Associate of Applied Science - Health Administration
Brevard Community College
Palm Bay, FLHigh School Diploma -
State of Florida Adult
Viera, FL05.2003
Skills
- Document Filing and Retrieval
- Appointment Scheduling
- Bookkeeping and Basic Accounting
- Administrative Support
- Multitasking and Organization
- Reports and Financial Statements
- Client Satisfaction
- Persuasive Negotiations
- AR/AP
- Coordination Skills
Timeline
Virtual Executive Personal Assistant
First Fleitas, Corp
01.2020 - 12.2021
Desk Adjuster
Five Star Claims Adjusting
06.2018 - 12.2019
Senior Pharmacy Technician
Walgreens
01.2012 - 05.2017
Catering Manager
Petty's Meat Market
02.2008 - 12.2012
Accounts Payable Manager & Front Desk Receptionist
Cocoa Hyundai
09.2003 - 01.2008
Associate of Applied Science - Health Administration
Brevard Community College
High School Diploma -
State of Florida Adult
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