Nicole Gomez
Miami
Summary
Dynamic Chef and Customer Service Specialist with extensive experience in fast-paced foodservice and hospitality environments. Proven ability to maintain high-quality standards while delivering exceptional customer experiences. Core competencies include menu development, team leadership, and effective communication. Committed to enhancing culinary innovation and elevating guest satisfaction.
Overview
6
6
years of professional experience
Work History
Executive Sous Chef
Antonio bachour
Miami
09.2023 - 05.2024
- Developed new recipes to add variety to existing menu offerings while ensuring customer satisfaction.
- Maintained a clean and safe working environment in accordance with health regulations.
- Supervised a team of junior chefs in the preparation of various pastry dishes.
- Trained new employees on proper techniques for making bonbons, chocolate decorations, spray painting, piping techniques and pastry recipes.
- Ensured quality of chocolate products by monitoring the tempering process.
- Developed daily production schedules for kitchen staff and monitored performance to ensure quality standards were met.
Chef
Lion And The Rambler, Bolen Hospitality.
Miami
09.2023 - 12.2023
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Stored foods correctly using correct storage containers and labelling systems.
- Collaborated with restaurant management to align kitchen operations with goals of establishment.
Pastry Cook
Antonio Bachour
Miami
09.2022 - 05.2023
- Carried out daily kitchen prep and closing duties with station setup, breakdown and organization.
- Finished baked goods with glazes, icings, ganache, buttercream and other toppings.
- Mentored baking staff in proper techniques and bakery procedures.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Created attractive dessert trays for catering events.
- Designed appealing product displays to maintain unique presentation.
Waitress
Patio American Grill
Provincetown
05.2023 - 09.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed customers of daily specials and signature menu items.
Assistant Manager
Macitas Restaurant
Cutler Bay
08.2018 - 02.2021
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Helped customers find specific products, answering questions and offering advice.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Worked closely with front-end staff to assist customers.
Education
Associate of Arts - Mass Communication
Miami Dade College
Miami, FL05.2021
Associate of Applied Science - Pâtisserie And Baking
Mariano Moreno Culinary Institute
Coral Gables, FLSkills
- ServSafe Food Handler Certificate
- Attention to Detail
- Quality Control
- Safe Food Handling
- Sanitation and Cleaning
- Food Preparing, Plating and Presentation
- Team collaboration
- Customer relations expertise
- High-Volume Dining
- POS Systems
- Money handling
- Sales Strategy Familiarity
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Executive Sous Chef
Antonio bachour
09.2023 - 05.2024
Chef
Lion And The Rambler, Bolen Hospitality.
09.2023 - 12.2023
Waitress
Patio American Grill
05.2023 - 09.2023
Pastry Cook
Antonio Bachour
09.2022 - 05.2023
Assistant Manager
Macitas Restaurant
08.2018 - 02.2021
Associate of Arts - Mass Communication
Miami Dade College
Associate of Applied Science - Pâtisserie And Baking
Mariano Moreno Culinary Institute