Stina Kang
Plano,TX
Summary
Detail-oriented professional with strong organizational and time-management skills. Practices disciplined work ethics and is an independent worker. Efficient at managing complex claims and has great problem-solving skills. Skilled in providing exceptional customer service and fostering positive client relationships. I am seeking to leverage my expertise to drive team success, deliver outstanding results, and expand my knowledge and hone my skills at Progressive.
Overview
1
1
Certification
23
23
years of professional experience
Work History
BCET Home & Auto Bundle
Progressive Insurance
08.2025 - Current
- Managed bundled home and auto claims throughout the full claim lifecycle, from first notice of loss to final resolution.
- Investigated property and vehicle damage claims by reviewing documentation, interviewing insureds, and assessing coverage and liability.
- Coordinated with contractors, body shops, appraisers, and vendors to achieve timely and accurate claim resolution.
- Negotiated settlements with policyholders and third parties while maintaining compliance with policy terms and company standards.
- Maintained detailed claim files, diary notes, and supporting documentation in a fast-paced, high-volume environment.
- Delivered empathetic customer service to resolve complex home and auto claims effectively.
- Ensured compliance with company guidelines and state regulations through thorough review and application of endorsements.
SPL Multiline Representative
Progressive Insurance
01.2024 - 08.2025
- Manage multiple claims simultaneously while maintaining accuracy, efficiency, and high service standards.
- Conduct complex coverage and liability investigations and apply policy language appropriately.
- Interpret multiple product policies and state-specific coverages to support claim decisions.
- Communicate with customers and internal partners by phone, email, and text applications with professionalism and clarity.
- Respond to attorney demand correspondence in a timely manner and negotiate with attorneys' offices to support appropriate claim resolution.
- Build trust with customers through responsive follow-up, strong communication, and effective issue resolution.
- Apply knowledge of Special Lines products and Personal Auto claims handling to support claim outcomes.
- Maintain detailed documentation and sound claim handling practices in a fast-paced environment.
MRR Field Rotation
Progressive Insurance
08.2022 - 11.2022
- Rotational deployment from DTL. Managed non-network repairs in the Plano and Frisco area.
- Wrote preliminary, supplements and final estimates at body shops and field locations.
- Completed virtual inspections using photo estimator application documents.
- Conducted market research and negotiated parts, pricing ,and labor costs with repair facilities; MAP.
- Coordinated customer payments and rental needs while maintaining positive customer relations.
- Supported other teams in other territories as needed in a floater role - Dallas, Grapevine, Lewisville, Richardson.
Managed Repair Representative (DTL)
Progressive Insurance
Justin, USA
06.2021 - 01.2024
- Completed efficient and accurate total loss inspections and damage estimates in compliance with company standards and guidelines.
- Coordinated with internal departments, third-party vendors, and affiliates to expedite claim resolution.
- Delivered excellent customer service through clear communication, active
listening, and prompt issue resolution. - Explained total loss determinations to customers and facilitated dispute resolution with professionalism.
- Received additional training in heavy-duty vehicle inspections, including specialty trims, optional equipment, customer conversions and aftermarket components.
- Completed Fire and Theft training and worked inspections as assigned (includes collaborating with SIU).
- Mentored new hires during onboarding training to facilitate their integration into the team.
PCS Claims Adjuster
Progressive County Mutual Insurance
Lewisville, USA
07.2019 - 06.2021
- Conducted coverage reviews and liability investigations to assess claim validity and mitigate potential losses.
- Reviewed scenes, gathered evidence, and documented claim activity to support liability decisions.
- Reviewed scenes, gathered evidence, and documented claim activity to support
liability decisions. - Handled total loss-related processes and coordinated inspections, repairs, and
rental needs. - Delivered quality customer service while balancing multiple priorities in a high-
volume environment. - Utilized multiple claims systems, internal resources, and software platforms to support effective claim handling.
- Delivered quality customer service while balancing multiple priorities in a high-volume environment.
Tech Support Specialist
ADT/Protection One Security Services
Irving, USA
01.2018 - 07.2019
- Identified and implemented solutions for complex technical issues, enhancing customer satisfaction.
- Managed high call volume in call center environment, ensuring timely and efficient resolution of customer issues.
- Ability to multitask using multiple programming software and application tools (i.e. MasterMind, Remote Link, Bosch RPS, Honeywell Compass, Securecom Wireless, Telguard Cellular).
- Ability to read wiring diagrams and be knowledgeable in the functionality of a variety of alarm panels to assist field techs over the phone.
- Communicate clearly and efficiently with leadership, peers, other departments, outside vendors, field techs, and customers.
- Completed setups for alarm panels, retail conversions, and fire system tests according to company protocol.
- Work action items in between calls (i.e. PMES, Epanel, Kpanel, remote arm/disarm requests submitted by customers).
- Selected for special projects with major retailers (i.e. Kay's Jewelers, Hobby Lobby, Costco) within 5 months, showcasing ability to handle challenging assignments.
- Was offered Cyber Security role and training near the end of employment.
Head of Department
Hobby Lobby
Frisco, USA
11.2014 - 01.2018
- Head of Department - Papercrafts.
- Delivered exceptional customer service by addressing inquiries and providing product information to enhance customer satisfaction.
- Maintain department and products including placing orders, sorting, pricing, stock, and fulfilling special orders in a timely manner.
- Ensured department organization and cleanliness for optimal operations.
- The ability to foresee trends in inventory sales to prevent being out of stock or being overstocked on all items pertaining to the department.
- Demonstrated in-depth product knowledge to excel in monthly stock assessments and effectively resolve customer inquiries.
- Team Lead in store wide resets and all other specialty projects (i.e. seasonal, holidays, mark downs, clearance, deleted items, weekly promotional sales).
- Supported other departments through collaboration and assistance.
Office Assistant
Semihan Chiropractic Clinic
Coppell, USA
02.2014 - 05.2014
- Front clerk duties, set and reschedule patient appointments, and data entry of patient information, doctor's notes, and maintain patient records using Chiro8000 software.
- Handled incoming phone calls, providing necessary information and support while delivering excellent customer service.
- Utilized Google Calendar, fax, and printing equipment to prepare documents for the doctor.
- Ability to maintain the accounting ledger via Microsoft Office Apps.
- Maintain a clean and safe environment for patients, wash and fold patient gowns, sanitize rehabilitation equipment, and recycle hazardous materials in compliance to HIPAA and OSHA requirements.
- Demonstrated willingness to learn and master new rehabilitation equipment., understand, and utilize rehabilitation equipment properly (i.e. Estim stimulator, Ultrasound therapy, Traction equipment, PT exercise processes).
- Collaborated with team to enhance marketing strategies and office efficiency through meetings discussing procedures and utilizing platforms like Yelp, Facebook, and YouTube.
- Contacted third-party vendors to verify medical insurance coverage and confirm available benefits.
Store Manager
Comet Cleaners
Dallas, USA
01.2004 - 01.2014
- Oversee all front duties, customer service and care, employee management, training new front cashiers, and making sure all operations are in line with store procedures and in compliance with HIPAA and OSHA requirements.
- Opened shop at 6:30am to prepare for daily operations. (in at 6:30am) and close shop (out at 7:00pm), Mon - Fri, and close shop (out at 6:00pm) Sat.
- Conducted end-of-day sales reporting and maintained inventory and store supplies to ensure operational readiness.
- Ability to take phone calls, de-escalate service complaints, and be computer proficient to write emails, send fax, scan documents, complete credit card transactions, and use front retail POS systems.
- Leveraged extensive knowledge of fabrics, garments, and dyes to provide tailored service and recommendations for customers.
- Because of this knowledge, I was able to better assist and help educate customers in any questions and/or concerns they may have about their clothes.
- Memorized customers' preferences to prepare their items in advance, facilitating quick and efficient transactions.
- This allowed a quick and easy transaction for the customers who are on the go, and want a fast in and out visit.
Education
Bachelor of Arts - Graphic Design, Marketing Communications
Texas A&M University
Commerce, TX12-2018
Associate of Arts - Business
Collin County College
TX05-2014
High School Diploma -
Berkner High School
TX05-2002
Skills
- Proficient in technology
- Typing speed 65 WPM
- Troubleshooting
- Problem-solving
- Analytical
- Critical thinking
- Inventory management
- Detail oriented
- Organizational skills
- Good time management
- Efficient work methods
- Flexible
- Adaptive
- Pressure management
- Fast-paced adaptability
- Goal focused
- Long-term focus
- Motivated
- Resourceful
- Independent
- Self-sufficient
- Commitment to excellence
- Integrity in negotiation
- Excellent communication skills
- Work ethic
- Go-getter mentality
- Responsible
- Quality consistency
- Passionate
- Analytical
- Inventory management
- Claim investigation
- Coverage analysis
- Damage assessment
- Settlement negotiation
- Documentation management
- Customer relationship management
- Quality control
Certification
- Texas Adjuster CE Licensed
- CPC-A Medical Coding Certification, 12/01/18
Hobbies and Interests
- Outdoor activities, i.e. camping, rock climbing, hiking, kayaking, jet ski, ATV, motorcycle, nature, wildlife adventures
- Arts, i.e. music, drawing, painting, DYI crafts, dance, fine arts, marketing
- Food, i.e. hosting gatherings with friends and family, major foodie, cooking
- Travels, i.e. vacation trips, site seeing, out of country visits
Timeline
BCET Home & Auto Bundle
Progressive Insurance
08.2025 - Current
SPL Multiline Representative
Progressive Insurance
01.2024 - 08.2025
MRR Field Rotation
Progressive Insurance
08.2022 - 11.2022
Managed Repair Representative (DTL)
Progressive Insurance
06.2021 - 01.2024
PCS Claims Adjuster
Progressive County Mutual Insurance
07.2019 - 06.2021
Tech Support Specialist
ADT/Protection One Security Services
01.2018 - 07.2019
Head of Department
Hobby Lobby
11.2014 - 01.2018
Office Assistant
Semihan Chiropractic Clinic
02.2014 - 05.2014
Store Manager
Comet Cleaners
01.2004 - 01.2014
Bachelor of Arts - Graphic Design, Marketing Communications
Texas A&M University
Associate of Arts - Business
Collin County College
High School Diploma -
Berkner High School