Stinsy Pierre
Indianapolis,IN
Summary
Dynamic professional with a proven patient care and store management track record, notably at Embrace Home Health and Starbucks. I excel in enhancing customer satisfaction and streamlining operations, leveraging my skills in strategic planning and compassionate communication. I have consistently driven significant improvements in patient comfort and store efficiency, demonstrating my strong leadership and innovative capabilities. As an enthusiastic client services expert, I effectively engage with industry customers and possess a deep understanding of products, services, and consumer trends. I am a dependable achiever who upholds the highest ethical standards and builds lasting customer trust.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Embrace Home Health
Boston, US
04.2021 - Current
- Provides for activities of daily living by assisting with serving meals, feeding patients as necessary and ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals
- Provides adjunct care by administering enemas, douches, non-sterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; and applying restraints
- Maintains patient stability by checking vital signs and weight; testing urine and recording intake and output information
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to nursing supervisor
- Documents actions by completing forms, reports, logs, and records
- Maintains work operations by following policies and procedures
- Protects organization's value by keeping patient information confidential
- Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures; federal, state, and local requirements; and jcaho standards
- Updates job knowledge by participating in educational opportunities, reading professional publications, participating in professional organizations, and maintaining licensure
- Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments
Store Manager
Starbucks
Boston, US
08.2020 - 05.2023
- Complete store operational requirements by scheduling and assigning employees; following up on work results
- Maintain store staff by recruiting, selecting, orienting and training employees
- Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
- Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions
- Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
- Ensure availability of merchandise and services by approving contracts; maintaining inventories
- Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
- Market merchandise by studying advertising, sales promotion and display plans; analyzing operating and financial statements for profitability ratios
- Secure merchandise by implementing security systems and measures
- Protect employees and customers by providing a safe and clean store environment
- Maintain the stability and reputation of the store by complying with legal requirements
- Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures
- Contribute to team effort by accomplishing related results as needed
Wheelchair Agent
FF&S, Inc
Boston, US
01.2017 - 10.2019
- Assists and transports passengers requiring wheelchair assistance to/from assigned gate and/or from their arriving flights to the FIS (Federal Inspection Service) area
- Safely lifts special needs passengers up/down stairs, seats of aircraft and in/out of wheelchairs
- Assist with transporting mobility impaired passengers Assist passengers with completing documentation in order to be processed by US Customs
- Reads appropriate paperwork to identify name, international flight information, date and special service request details to ensure special needs passengers are taken to the correct gate destination
- Assists special needs passengers and unaccompanied minors in transporting and claiming personal belongings and baggage
- Reads the airport monitors to determine arrival and departure information and arranges gate for incoming passengers who need special assistance
- Greets passengers in a friendly and courteous manner
- Uses Tracking system and or by Dispatchers to provide pickup and drop-off of special needs passengers
- Communicates instructions and special services to gate agent or other personnel for passengers with special needs
- Gathers wheelchairs in the concourse and returns them to the staging area for use
- May assist in arranging ground transportation
- Ensure all mobility impaired passengers are given adequate service
Cashier/Customer Service
Marshalls
Boston, US
09.2015 - 04.2018
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Resolves customer issues and answers questions
- Bags purchases if needed
- Processes return transactions
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register
- Enters price changes by referring to price sheets and special sale bulletins
- Discounts purchases by redeeming coupons
- Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers
- Verifies credit acceptance by reviewing and recording driver's license number; and operating credit card authorization systems
- Balances cash drawer by counting cash at beginning and end of work shift
- Provides pricing information by answering questions
- Maintains checkout operations by following policies and procedures and reporting needed changes
Education
High school diploma -
St. Alphonse Lijuory
Port-au-Prince06.2013
Skills
- Vital Signs
- Home care
- Caregiving
- Medication administration
- Patient care
- Negotiation
- Sales
- Communication skills
- Strategic planning
- Customer service
- Store management
- Cash handling
- Cash register
- Merchandising
- Cooking
- Hospital experience
- Marketing
- Conflict resolution
- Compassionate communication
Certification
CPR Certification
Languages
- French, Expert
- Haitian Creole, Fluent
- English, Expert
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
CNA - Certified Nursing Assistant
Embrace Home Health
04.2021 - Current
Store Manager
Starbucks
08.2020 - 05.2023
Wheelchair Agent
FF&S, Inc
01.2017 - 10.2019
Cashier/Customer Service
Marshalls
09.2015 - 04.2018
CPR Certification
High school diploma -
St. Alphonse Lijuory
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