Stive E. Joseph, LMSW
New City,NY
Summary
Manager / Administrative Director of Social Services, LMSW, with a large city agency. Highly organized! Possess skills in all aspects of fiscal management including budgets and contracting of services; adept at resolving conflicts and encouraging positive relationships; dedicated to supporting and guiding staff in professional development; skilled at working with professional staff, board members, and teen, adult volunteers, as well as individuals with serious and persistent mental illnesses.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Administrator (M3)
NYC - Department Of Homeless Services
01.2024 - Current
- Responsible for the administration of contracted facilities and ensure provision of services in a safe and well-maintained environment.
- Oversaw program implementation, ensuring alignment with organizational objectives and compliance standards.
- Developed and maintained project schedules, coordinating resources and timelines for multiple initiatives.
- Facilitated cross-departmental collaboration to optimize program effectiveness and stakeholder engagement.
- Analyzed program performance data, providing insights to enhance decision-making and strategic planning.
- Review and conduct various analyses to measure program's performance and placements as it relates to goals, targets, and outcomes.
- Ensure compliance with applicable mandates, agency standards and regulatory requirements governing the right to shelter and shelter conditions.
- Respond to critical incidents and other significant events affecting clients' health and/or safety.
- Liaise and interface with Intergovermental And Legislative Affairs (IGA), and with City Council Members or local Community Boards to promote and maintain cooperative relationships in the community.
Director of Intake & Diversion Unit (M2)
NYC - Department Of Homeless Services
03.2021 - 01.2024
- Optimized operational processes by developing program-wide analytics tool to address client-specific metrics.
- Made recommendations for changes in funding process and policies based on data and judgment.
- Worked closely with organizational leadership and stakeholders to strategically affect operational direction.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Hired and directed teams to achieve daily and long-term operations and agency goals.
- Monitored all reporting and data entered in CARES, and aggressively promote homeless prevention alternatives.
- Responsible for providing technical assistance and supervision to several social services teams which consists of 1st level managers, licensed social workers, community coordinators, community associates, and community assistants.
- Tasked to turn around low-diversion numbers by solidifying workflow processes, strengthening client relationships and improving communications supporting client advocacy, and coordinating with sister agencies and community based organizations to achieve desired goals.
- Rate and evaluate job performance of subordinates by observation, record-keeping, performance discussions and use of appropriate forms to document employee level of competence; enforcing and implementing program guidelines.
Acting Director of Diversion (M1)
NYC - Department Of Homeless Services
01.2018 - 03.2021
- Provide oversight and direction to the 54 Intake staff, who in turn assist clients seeking temporary housing return to a stable living environment in the community
- Completed skilled administrative work to support all office staff and operational requirements
- Manage, assess and make recommendations for complex client cases—conduct case reviews, ensuring timeliness of services
- Develop and maintain working relationships with other partner human service agencies and other units/departments within the facility to coordinate resources and determine best use of crisis funds
- Responsible for the review, approval, and follow-up of all overnight statistical reports
- Coordinate time off and coverage for the Intake department, and issue disciplinary or warning memos if/when necessary. Initiate and maintain a record of employee personnel actions: evaluations, suspensions and transfers, reasonable accommodations, etc
- Assess and determine clients' functional status (mental and physical ability); gauge whether or not they are medically appropriate to reside in a NYC shelter independently
- Provide leadership, technical assistance and guidance in organizing the staff into a well-integrated unit
- Foster a culture of accountability and continuous improvement, and provide direction and intervention during emergency situation
- Manage all client population at intake and diversion beds
Assistant Program Director
BronxWorks, Inc. HomeBase Program
02.2015 - 01.2018
- Managed the day to day operations of the program located in the South Bronxcommunity district 4
- Conducted job interviews and afterward complete the hiring packet; and also assist in the termination of staff when necessary
- Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking leading provider / community-based organization
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Conducted ongoing performance tracking and success metrics for Case Manager Supervisors to consistently increase our client enrollments and shelter prevention
- Submitted internal progress reports to Department Director and/or Assistant Executive Director on a monthly basis, or more frequently as required
- Facilitated workshops on behalf of the clients such as “Housing Court Process”, “Housing Search”, and “Financial Literacy”
- Provided staff training on program goals and duties as well as expectations to the agency
- Supported regulatory compliance by overseeing all audits to verify protocol adherence set forth by our funder, DHS
- Enforced quality assurance protocols to deliver ideal customer experiences
Acting Residence Director
BronxWorks, Inc. Nelson Ave. Family Residence
10.2013 - 02.2015
- Managed all facets of the program: case management, housing,
employment, security, maintenance, childcare and youth programs in a Tier II family homeless shelter - Responsible for the overall operation of the Social Services Department in accordance with current federal and state guidelines and regulations
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
- Measured team performance and reported metrics to leadership team members
- Established and monitored quality assurance of program goals in
compliance with agency and contract expectations - Planned, implemented, overseen, and assessed the performance of the portfolio of housing options available to homeless families served by DHS residing in the shelter
- Monitored expenses and work cooperatively with the fiscal department
- Submitted monthly reports to supervisor and funding source
- Oversaw periodic safety inspections, patrol service and immediate response to all safety-security situations
- Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisors or case managers
- Collaborated with other city agencies (i.e., ACS, DOE, NYCHA, DHS, etc.) managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones
Program Coordinator
BronxWorks, Inc. HPA / EHSP
05.2010 - 10.2013
- Program Manager for both the Housing Placement Assistance program and the Enhanced Housing Services Program
- Planned and developed annual budgets and operating plan to support new and existing programs
- Set and oversaw yearly $350K budgets for two distinctive Ryan White funded housing programs; overseen reporting to funding sources to ensure both programs are meeting contractual goals and reporting requirements
- Part of an interdisciplinary team that prepares RFPs for
development/expansion/continuation of programs - Reduced costs and improved operational performance without sacrificing quality by developing and implementing diverse approaches
- Coordinated daily tasks including recruitment, office upkeep and inventory maintenance
- Coordinated communication among associations, allies, stakeholders andmembers to foster housing placements and connections between departments
- Explained to patients how personal, social and economic factors could exacerbate symptoms of illness
- Maintained regular contact with clients, including visiting clients' homes
- Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues
Education
Master of Science - Social Work
New York University
New York, NY09.2011
Bachelor of Science - Criminal Justice
SUNY Buffalo State
Buffalo, NY05.2001
Skills
- Intake and assessments
- Budgeting / Contracts / Invoices
- Verbal and written communication
- Evidence-based practices
- Client advocacy
- Psychosocial assessments
- Clinical services
- Treatment planning
- Case management
- Accuracy and efficiency in documentation
- Regulatory compliance (HIPAA)
- Financial modeling capability
- Interviewing skills
- Program development
- Case assessments
- Training and development
- Abuse identification
- Behavioral Intervention Plans (BIP)
Affiliations
- Member, Alpha Phi Alpha, Fraternity Inc , 1997 to Current
The organization develops leaders, promotes brotherhood and academic excellence, while providing service and advocacy for all communities.
Certification
LMSW: 07/2012
CIVIL CERVICE TITLES
- A dministrative D irector of S ocial S ervices – Exam #7035 – List #40 of 2,096
- A dministrative C ommunity R elations S pec – Exam #1120 – List #36 of 2,026
- Senior Consultant (Public Health Social Worker) – Ex. #4116 – List #2 of 165
- Program Adm. (Homeless Services) - Westchester Coun. – Ex. 85-929 – List #5
Timeline
Program Administrator (M3)
NYC - Department Of Homeless Services
01.2024 - Current
Director of Intake & Diversion Unit (M2)
NYC - Department Of Homeless Services
03.2021 - 01.2024
Acting Director of Diversion (M1)
NYC - Department Of Homeless Services
01.2018 - 03.2021
Assistant Program Director
BronxWorks, Inc. HomeBase Program
02.2015 - 01.2018
Acting Residence Director
BronxWorks, Inc. Nelson Ave. Family Residence
10.2013 - 02.2015
Program Coordinator
BronxWorks, Inc. HPA / EHSP
05.2010 - 10.2013
Master of Science - Social Work
New York University
Bachelor of Science - Criminal Justice
SUNY Buffalo State
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