St. John Tsuno-Wayne
Superior,CO
Summary
Customer Service Representative bringing 3 years experience, top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing detail-oriented behaviors, understanding customer desires and providing optimized solutions to build strong customer relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Experience Officer
Amazon
06.2023 - Current
- Built customer confidence by actively listening to concerns and navigating troubleshooting solutions.
- Handled mail sortation, package outtake logistics, and procured inventory requisitions.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
Guest Services Associate
Town Of Superior
05.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Supported Parks and Recreation staff in day-to-day tasks such as setting up town events and scheduling meeting reservations.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Assisted members of the public with general town-related complaints as a government relations representative.
Student Groundskeeper
University Of Colorado Boulder
10.2022 - 05.2023
- Cleared public areas of debris before and after events.
- Conducted on-call snow and ice removal during winter months to provide faculty and students with safe parking and walking areas.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Performed equipment maintenance and repairs to keep tools functional for projects.
Courtesy Clerk
Safeway
09.2020 - 03.2021
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Science - Biomedical Engineering
University of Colorado Boulder
05.2026
International Baccalaureate (IB) Diploma -
Centaurus High School
Lafayette, CO05.2022
Skills
- Dassault Systemes SOLIDWORKS
- AutoDesk Inventor
- 3D CAD
- Exceptional Communicator
- Customer Service and Assistance
- Customer Complaint Resolution
Certification
SOLIDWORKS Associate Mechanical Design Certification, Issued December 2022
Autodesk AutoCAD Certified User, Issued December 2021
CPR/AED Certified, Issued July 2023
Timeline
Customer Experience Officer
Amazon
06.2023 - Current
Student Groundskeeper
University Of Colorado Boulder
10.2022 - 05.2023
Guest Services Associate
Town Of Superior
05.2021 - Current
Courtesy Clerk
Safeway
09.2020 - 03.2021
Bachelor of Science - Biomedical Engineering
University of Colorado Boulder
International Baccalaureate (IB) Diploma -
Centaurus High School
SOLIDWORKS Associate Mechanical Design Certification, Issued December 2022
Autodesk AutoCAD Certified User, Issued December 2021
CPR/AED Certified, Issued July 2023
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