Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Stoja Lugonja

New Berlin,WI

Summary

Enthusiastic and optimistic experienced recruiter serving customers and communities. Skilled at developing and maintaining client relationships and highly committed to working within a team to achieve quotas. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Recruitment Specialist

Briggs & Stratton
02.2022 - Current
  • Facilitated the sales team through comprehensive administrative activities, including dealer acquisition, conversion of prospect dealers into customers, and transformation of consumer leads into sales
  • Supported the execution of lead generation initiatives, ensuring dealers effectively utilized the Bizgen lead generation system to convert consumer leads into sales
  • Conducted sales analytics to support sales initiatives and guide management decisions
  • Managed customer account acquisition in collaboration with field sales, marketing, and sales operation teams
  • Identified customer account acquisition opportunities and developed action plans to achieve established targets
  • Analyzed recruitment metrics regularly to identify trends and areas for improvement in sourcing strategies or processes.
  • Key Accomplishments - 2022: Played a pivotal role in doubling the goal for new Energy Storage system customers and achieved 82% of the goal for new Home Standby customers
  • Contributed to a remarkable dealer acceptance rate of 99.4%, surpassing the goal of 80% by proactively reaching out to dealers when leads were unclaimed
  • Initiated a continuous improvement project focusing on dealer coverage in specific U.S
  • Regions for recruitment
  • Key Revenue Accomplishments - 2023: Spearheaded a notable increase by contributing $1.4 million in revenue sales for home standby generators
  • Successfully qualified and converted over 500 leads into qualified dealers, thereby expanding the dealer network
  • Led the management and recruitment efforts for dealers in the battery backup systems segment, resulting in a substantial revenue growth of over $1.2 million.


Customer Service Representative

American Automobile Association (AAA)
08.2019 - 02.2022
  • Assisted with organizing and participating in vendor events to promote AAA products and promote business growth
  • Provided member referrals to financial services and AAA Insurance Agency for review of homeowner and auto coverage
  • Applied cross-selling techniques and touchpoints to promote positive member relations and improve the value of club members
  • Assisted in training new employees to successfully meet their work objectives
  • Communicated with new and existing customers to discuss how their needs could be met with specific products and services
  • Key Accomplishments: Achieved Circle of Excellence (Pinnacle Award for 2021) for strong marketing, communication, and leadership skills by being ranked amongst the top 10 associates within the North Central Region for new AAA memberships, insurance, and credit card enrollments
  • Consistently exceeded customer satisfaction scores.

Customer Service Representative (Contract Position)

State Farm
01.2019 - 08.2019
  • Documented detailed records of customer interactions and customer accounts
  • Prioritized daily workflows, including all inbound calls, quotes, and sales-related inquiries
  • Maintained friendly and professional customer interactions at all times
  • Responded to all customer inquiries in a timely manner
  • Sold auto, home, and other various insurance products to individuals and groups within the assigned territory.

Customer Service Representative

American Family Insurance
01.2018 - 01.2019
  • Approached potential clients using direct marketing mailings and phone contacts
  • Conducted annual reviews of existing policies ensuring accuracy
  • Utilized strong communication skills to explain insurance policies and resolve inquiries ensuring optimal client comprehension and satisfaction
  • Emphasized insurance product features based on analysis of client needs.

Education

Bachelor of Arts in Communications -

Alverno College
Milwaukee, WI
12.2013

Skills

  • Extensive experience in recruitment and sales responsibilities with a strong focus on people skills at all levels
  • Demonstrated sales mentality and exceptional communication skills, both oral and written
  • Proficient in leading and directing the full life cycle of the staffing process for a variety of clients and businesses
  • Skilled in recruiting and sourcing potential candidates from an internal database of 1000K candidates, and social media platforms
  • Adept at guiding candidates and clients through the full staffing process, including screening, submitting, interviewing, and offering candidates contract
  • Strong account and client management capabilities, consulting to develop the best possible staffing processes to ensure quality and speed of hiring candidates
  • Experienced in meeting with candidates to complete new hire paperwork

Websites

Timeline

Recruitment Specialist

Briggs & Stratton
02.2022 - Current

Customer Service Representative

American Automobile Association (AAA)
08.2019 - 02.2022

Customer Service Representative (Contract Position)

State Farm
01.2019 - 08.2019

Customer Service Representative

American Family Insurance
01.2018 - 01.2019

Bachelor of Arts in Communications -

Alverno College

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Stoja Lugonja