Stone Cofini
Fairfield,CT
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Student Worker
IT Service Desk
Fairfield, CT
06.2020
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Demonstrated excellent problem-solving skills to address user concerns effectively and efficiently
- Collaborated with team members to troubleshoot and resolve technical issues promptly
- Managed user accounts, passwords, and access permissions in accordance with IT policies
- Conducted system diagnostics and performed routine maintenance tasks to ensure optimal performance
- Documented technical procedures and solutions for future reference.
Student Worker
Networking Department
Fairfield, CT
12.2022 - 01.2024
- Assisted in the administration and maintenance of the university's network infrastructure
- Installed, configured, and tested network equipment and software
- Conducted network troubleshooting to identify and resolve connectivity issues
- Collaborated with network engineers to design and implement network upgrades and expansions
- Provided technical support for network-related inquiries from faculty, staff, and students
- Documented network configurations and changes for documentation purposes.
Intern
Bnc Agency (Acrisure LLC)
Rye, NY
07.2019 - 08.2021
- Drafted internship report to summarize position, responsibilities, learning outcomes, and skills developed
- Used a high level of Google Sheets/ Excel to make spreadsheets
- Completed assigned duties and consistently produced a high volume of work to support daily business needs.
Cashier
DeCicco's Family Market
New City, NY
05.2018 - 02.2020
- Demonstrated multitasking abilities and excellent customer service skills in a cashier role
- Developed resilience and adaptability through handling various tasks and customer interactions
- Applied lessons learned from experienced colleagues to improve efficiency and performance.
Education
Bachelor of Arts - Communication Studies
Sacred Heart University
05.2024
Skills
- Technologist
- Telephone Etiquette
- Outstanding Communication Skills
- Records Administration
- Spreadsheets
- Web Site Design
- Social Media
- Computer Skills
- Customer Service
Leadership And Involvement
- Beta Theta Pi Fraternity (2020-Present)
- Spectrum News Writer (2021)
- Tap Grant Holder (2020-Present)
- Camera operator for SCMA (2023)
Timeline
Student Worker
Networking Department
12.2022 - 01.2024
Student Worker
IT Service Desk
06.2020
Intern
Bnc Agency (Acrisure LLC)
07.2019 - 08.2021
Cashier
DeCicco's Family Market
05.2018 - 02.2020
Bachelor of Arts - Communication Studies
Sacred Heart University
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