Summary
Work History
Education
Skills
Timeline
Generic

Stone McKenna

Columbus

Summary

Proven Customer Experience Manager at Five Below, adept in cross-functional collaboration and data analytics, enhanced customer satisfaction by swiftly resolving escalated issues and fostering team growth. Skilled in customer empathy and staff management, significantly improved revenue and productivity through strategic decision-making and effective staff training.

Work History

Customer Experience Manager

Five Below
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

Sales Associate

Five Below
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Shift Lead

Five Below
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Host

Chili's Restaurant
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Sales Associate

Bath & Body Works
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

N/a - N/a

Fort Dorchester High School
Charleston SC
05.2022

Skills

  • Cross-functional collaboration
  • Voice of customer analysis
  • Customer empathy
  • Data analytics
  • Customer feedback management
  • Training and onboarding
  • Decision-making
  • Staff management
  • Staff monitoring

Timeline

Customer Experience Manager

Five Below

Sales Associate

Five Below

Shift Lead

Five Below

Host

Chili's Restaurant

Sales Associate

Bath & Body Works

N/a - N/a

Fort Dorchester High School

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Stone McKenna