Stone Richard
Orange Park,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Head of Operations
Seal Team Jax
11.2021 - Current
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Mitigated business risks by working closely with staff members and assessing performance.
- Assisted in training of team members.
Customer Service Staff
Publix
08.2017 - 08.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled and recorded the store's final cash balance as well as accounted for each cash registers final amount.
- Effectively led and supervised a diverse team, overseeing daily operations, implementing performance improvement initiatives, and driving significant increases in team productivity.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Bachelor of Arts - Business Management
Florida State College At Jacksonville
Jacksonville, FL09.2023
Associate of Arts -
St. Johns River State College
Orange Park, FL12.2021
Skills
- Decision-Making
- Organization and Time Management
- Analytical and Critical Thinking
- Problem-Solving
- Attention to Detail
- Good Telephone Etiquette
Timeline
Head of Operations
Seal Team Jax
11.2021 - Current
Customer Service Staff
Publix
08.2017 - 08.2022
Bachelor of Arts - Business Management
Florida State College At Jacksonville
Associate of Arts -
St. Johns River State College
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