Stone Robinson
Fredericksburg,VA
Summary
Proven leader in retail management, notably with Harbor Freight Tools USA, where I enhanced operational efficiency and customer satisfaction. Expert in inventory control and team development, I consistently exceeded sales targets, driving significant revenue growth and employee performance. Skilled in relationship building, my strategies fostered long-term customer loyalty and streamlined logistics, achieving notable company objectives. Improving reducing costs through better inventory management
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Harbor Freight Tools USA
06.2022 - Current
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Set a strong, professional example for mid-level managers and store associates to follow
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- implementing strategies to optimize the efficiency of their logistics operations
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced operational risks while organizing data to forecast performance trends.
Sales Representative
Lindsay Chevrolet
06.2020 - 03.2021
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Set and achieved company defined sales goals.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- implementing strategies to optimize the efficiency of their logistics operations
Education
No Degree -
United States Air Force
Colorado City, COHigh School Diploma -
Northumberland High
Heathsville, VA06-2010
Skills
- Stock management
- Shift scheduling
- Team management
- Pricing and markdowns
- Assignment delegation
- Display setup
- Inventory counting
- Relationship building and management
- Operations oversight
- Attention to detail
- Budgeting and cost control
- Issue resolution
- Loss prevention
- Sales expertise
- Customer service and engagement
- Cash auditing
Timeline
Assistant Store Manager
Harbor Freight Tools USA
06.2022 - Current
Sales Representative
Lindsay Chevrolet
06.2020 - 03.2021
No Degree -
United States Air Force
High School Diploma -
Northumberland High
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