Stonie Sanders
Lufkin,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Quality Analyst
A Pineywoods Home Health Services
10.2022 - Current
- Analyzed quality and performance data to support operational decision-making.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Worked Efficiently in gathering and correcting data and documents to meet State Standards by State Auditors.
- Developed and maintained quality assurance procedure documentation.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Edited, proofed and critiqued internal documents to improve clarity.
- Filed new documentation in client charts to assure information remained updated timely.
Medical Biller and Coder
MJS And Associates
05.2022 - 08.2022
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Kept all patient information secure and confidential.
- Executed billing tasks and recorded information in company databases.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Monitored accounts to verify compliance with payment terms and schedules.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Generated monthly accounts receivable reports to submit developments for management review.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Collected payments and applied to patient accounts.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Posted payments and collections on regular basis.
- Liaised between patients, insurance companies, and billing office.
Call Center Representative
Etech
03.2022 - 05.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
- Completed daily cold calling and outreach to build sales pipeline.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Built relationships with customers using strong persuasion and active listening skills.
- Educated customers on product and service benefits, explaining features and answering questions.
Attendant
Autumn Winds Assisted Living
10.2018 - 03.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Administered medication as directed by physician.
- Assisted with end-of-life care.
- Trained new staff members on best practices for home health care.
Education
Certification - Medical Coding
Career Step
Online03.2022
High School Diploma -
Gladewater High School
Gladewater, TX05.2015
Skills
- Project Planning
- Environmental Quality
- Data Analysis
- Team Mentoring
- Time Management
- Active Listening
- Operations Analysis
- Document Quality
Timeline
Quality Analyst
A Pineywoods Home Health Services
10.2022 - Current
Medical Biller and Coder
MJS And Associates
05.2022 - 08.2022
Call Center Representative
Etech
03.2022 - 05.2022
Attendant
Autumn Winds Assisted Living
10.2018 - 03.2022
Certification - Medical Coding
Career Step
High School Diploma -
Gladewater High School
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