Olivia Coffaro
Brooklyn
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Technical Program Manager
FanDuel (Flywheel/New Ventures)
11.2022 - Current
- Led the launch program for the Android version of the Faceoff app, ensuring a smooth rollout and user adoption.
- Managed the platform migration of Faceoff to enhance system performance and reliability.
- Developed and implemented project management frameworks that improved operational efficiency across initiatives with third-party vendor WorldWinner.
- Coordinated stakeholder engagement efforts to align project goals with organizational objectives, fostering strong collaboration.
- Supported the establishment of the new Flywheel New Ventures Platforms team, focusing on the development of innovative horizontal generosity programs.
- Directed the launch of a horizontal generosity program from 0 to 1, emphasizing key promotional capabilities for Picks, Predict, Lotto, and DFS.
- Streamlined communication channels between departments, enhancing project visibility and collaboration effectiveness.
- Drove continuous improvement initiatives that optimized workflows, resulting in increased overall project delivery success rates.
- Led cross-functional teams to deliver complex technical projects on time and within scope.
- Developed and implemented project management frameworks to enhance operational efficiency across initiatives.
Senior Product Manager
Birchbox
01.2020 - 11.2022
- Served as a product leader for both ecommerce shop and subscription service
- Collaborated closely with senior leadership, including C-level, on roadmap and execution of product strategies and processes
- Define and analyze product metrics, objectives, and key results to guide, prioritize, and measure the success of the product strategy
- Lead a scrum team of front and backend engineers, including owning a prioritized backlog
- Managed payment gateway migration, including custom subscription rebilling system, as part of larger technology replatform program
- Created and implemented a strategy for monitoring and reducing churn due to credit card breakage
- Owner of all compliance related payment features such as PCI compliance program and 3DS feature implementation
- Lead design and implementation of new subscription opt-out and cancellation feature flow, including experiments to retain and win back customers
- In-depth understanding of full funnel membership experience
Product Manager & Scrummaster
Birchbox
10.2018 - 12.2019
- Designed and implemented new agile process using the Scrum framework to a team of 40 in-person and remote engineers
- Responsible for planning, leading, organizing, and motivating five agile scrum teams to achieve a high level of performance and quality while providing exceptional business value
- Owned and managed end-to-end ongoing cross-team programs, such as PCI and ADA compliance, including reporting on progress to stakeholders and the company at large
- Create product requirements documents, technical design documents, and technical project plans
Technical Project Manager
Acadaca Ecommerce Agency
04.2017 - 10.2018
- Lead cross-functional teams at through full cycle development process for four clients at digital ecommerce agency
- Managed teams of onsite and offshore developers and quality assurance team
- Collaborated with clients to create data-driven product roadmaps
- Produced documentation, facilitated platform training sessions, and created and maintained test cases and testing scenarios
Front End Web Developer - Freelance
Multimedia Training Systems Inc.
01.2017 - 03.2017
- Front-end design and development for proprietary contractor portal
- Completed UX audits
Project Manager
Architizer
08.2015 - 07.2016
- Coordinated across teams on solution design, installation, training, user support and maintenance
- Analyzed customer's changing needs and ensured they were reflected in product roadmap decisions
- Interacted daily with paying customers to ensure their success over the long-term
Account Manager
JOOR
08.2014 - 07.2015
- Provided technical support to top luxury and contemporary fashion brands and retail accounts throughout the lifetime of the partnership
- Provided customer support and technical training to users via phone, live chat and email
- Collaborated with the sales, product, tech teams to improve internal systems to ensure user success
Communications and Sales Assistant
New Time Products
07.2013 - 07.2014
- Worked closely with the development of The Napper Clock from product conceptualization and prototype development to quality assurance of finished product
Education
Bachelor of Arts - Gender Studies
University of Rochester
Rochester, NYCoding Bootcamp - Full Stack Web Development
Dev Bootcamp
New York, NYSkills
- Enterprise program management
- Full project lifecycle management
- Large-scale, complex, multi-portfolio program delivery
- Agile methodologies (Scrum, Kanban)
- Cross-functional leadership through influence, not authority
- Technical architecture understanding & engineering trade-off analysis
- Roadmap development and execution
- Backlog management with executive and stakeholder alignment
- Atlassian Suite (Jira, Confluence)
- Stakeholder partnership (internal leaders, engineers, external partners)
- Building trust and fostering transparency across teams
- Coaching teams through prioritization, planning, and execution
- Strong communication across technical and non-technical audiences
Certification
PSM - Professional Scrum Master
Timeline
Senior Technical Program Manager
FanDuel (Flywheel/New Ventures)
11.2022 - Current
Senior Product Manager
Birchbox
01.2020 - 11.2022
Product Manager & Scrummaster
Birchbox
10.2018 - 12.2019
Technical Project Manager
Acadaca Ecommerce Agency
04.2017 - 10.2018
Front End Web Developer - Freelance
Multimedia Training Systems Inc.
01.2017 - 03.2017
Project Manager
Architizer
08.2015 - 07.2016
Account Manager
JOOR
08.2014 - 07.2015
Communications and Sales Assistant
New Time Products
07.2013 - 07.2014
Bachelor of Arts - Gender Studies
University of Rochester
Coding Bootcamp - Full Stack Web Development
Dev Bootcamp