NICOLE RUFINO
Rockford,MI
Summary
Results-driven professional with a Bachelor's degree in Administrative Business Management and a proven track record as a Work Director. Experienced in effectively assigning tasks, overseeing work allocation, and conducting regular audits to ensure optimal team performance. Adept at providing comprehensive support as a personal assistant, managing calendars, and coordinating meetings. Strong organizational and communication skills, with a focus on optimizing workflow and implementing efficient processes. Known for delivering high-quality administrative assistance and maintaining a keen eye for detail in auditing employee tasks. Demonstrated ability to streamline operations, enhance productivity, and facilitate seamless collaboration within teams. Seeking to leverage this skill set in a dynamic supportive role where strategic planning, multitasking, and proactive problem-solving are valued.
Overview
4
4
years of professional experience
Work History
Work Director
NFCU
Pensacola, FL
06.2021 - Current
- Created detailed reports summarizing department activities and accomplishments.
- Identified opportunities for process improvements through collaboration with colleagues.
- Recruited, hired, and trained employees on operations and performance expectations.
- Organized meetings between management teams to discuss goals and objectives.
- Generated reports to review data and issue corrective actions for improvements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
Executive Assistant
Keller Williams
Destin, FL
11.2020 - 06.2021
- Serviced daily flow of leads to quickly identify and capitalize on sales opportunities
- Kept sales moving forward by attending inspections, preparing contracts and mitigating any issues
- Coordinated sales listings through each stage and tracked completion for broker
- Located potential listings and set up meetings to capitalize on opportunities
- Wrote purchase agreements, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork
- Organized and maintained systems to track leads coming from social media, website and other funnels
- Provided quick and accurate calculations, including percentages, commissions and discounts.
Front Desk Receptionist
The AC Hotel
Grand Rapids, MI
07.2019 - 11.2020
- Welcomed guests to front desk and engaged in friendly conversation
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention
- Prepared daily shift reports and balance cash register to accurately reflect all transactions
- Responded to emails promptly and professionally
- Directed and answered incoming calls
- Handled payment processing duties and provided customers with receipts and proper bills and change
- Warmly greeted guest and handled concerns quickly and efficiently.
Education
Bachelor of Science - Business Administration and Management
Western Michigan University
12.2023
Skills
- Administrative Support
- Microsoft Office
- Effective Planning
- Conflict Management
- Bilingual - English/Spanish
- Team collaboration
- Written and Verbal communication
- Database management
- Meticulous attention to detail
- Staff Management
- Project Management
- Hospitality Services
References
- Melissa Stanley, Assistant General Manager, (616)-856-3248
- Jazlyn Robinson, Front Desk Supervisor, (989)-670-8715
- Logan Elenbaas, Lead Supervisor, (616)-916-5277
Timeline
Work Director
NFCU
06.2021 - Current
Executive Assistant
Keller Williams
11.2020 - 06.2021
Front Desk Receptionist
The AC Hotel
07.2019 - 11.2020
Bachelor of Science - Business Administration and Management
Western Michigan University