Summary
Overview
Work History
Education
Skills
Timeline
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Stori Cheatham

Implementation Consultant
Goodyear,AZ

Summary

Implementation Consultant with 10+ years of experience delivering high-quality software implementation, data migration, and client training services. Skilled in knowledge transfer, user adoption strategies, and process optimization for payroll, HRIS, and ERP systems. Proven success in designing and delivering tailored training—on-site and virtually—while acting as a liaison between technical teams and non-technical stakeholders. Adept at meeting tight implementation timelines and ensuring smooth system transitions.

Overview

11
11
years of professional experience

Work History

Migration Consultant

Proservice Hawaii
12.2024 - Current
  • Delivered end-to-end client migrations for Salesforce, iSolved, and Prism platforms, ensuring smooth transitions with minimal operational disruption.
  • Designed and conducted knowledge transfer sessions for clients on interface use, configuration, and troubleshooting.
  • Recommended process improvements to optimize interface functionality and user workflows.
  • Created client-facing documentation for onboarding and system usage.
  • Acted as liaison between clients and internal technical teams, translating business needs into actionable technical specifications.

Implementation Consultant

ADP
09.2023 - 12.2024
  • Configured HCM, payroll, and time & attendance systems (CCI, WorkForceNow, Sage Intacct) in alignment with compliance requirements.
  • Delivered training programs for client staff both in-person and virtually, increasing adoption and operational efficiency.
  • Documented and resolved client-reported issues, escalating as necessary to meet project timelines.
  • Conducted data validation and system testing prior to go-live.
  • Managed post-implementation support, ensuring client satisfaction and retention.

Academic Personnel Specialist

Arizona State University
05.2021 - 09.2023
  • Managed full-cycle recruitment and HRIS operations using PeopleSoft, Portfolio, SAP, and LMS systems.
  • Designed and facilitated supervisor training on system navigation, policies, and procedures.
  • Developed and led training workshops for supervisors and administrative staff.
  • Collaborated with IT teams to troubleshoot and maintain HR systems.

Engagement Manager

FedEx
02.2020 - 05.2021
  • Managed and trained a team of 18, optimizing workflows to improve retention.
  • Implemented digital onboarding processes in coordination with HR and technical staff to streamline hiring and compliance.
  • Coordinated with HR and data engineers to reduce time-to-hire by 24%

Sr. Student Service Counselor

Grand Canyon University
12.2014 - 02.2020
  • Manged complex data systems for federal, state, and institutional financial aid programs using Salesforce Education Cloud, Campus View, and CRM platforms.
  • Implemented new financial aid tracking systems to improve reporting, compliance, and data integrity.
  • Trained students on new system functionalities and process updates to improve operational efficiency.
  • Led reconciliation efforts for federal funds to ensure accuracy and prevent audit findings.


Education

Master of Science - Psychology

Grand Canyon University
Phoenix, AZ
03.2022

Bachelor of Arts - English Literature

Grand Canyon University
Phoenix, AZ
10.2015

Skills

ERP & HRIS Implementation

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Timeline

Migration Consultant

Proservice Hawaii
12.2024 - Current

Implementation Consultant

ADP
09.2023 - 12.2024

Academic Personnel Specialist

Arizona State University
05.2021 - 09.2023

Engagement Manager

FedEx
02.2020 - 05.2021

Sr. Student Service Counselor

Grand Canyon University
12.2014 - 02.2020

Master of Science - Psychology

Grand Canyon University

Bachelor of Arts - English Literature

Grand Canyon University

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Stori CheathamImplementation Consultant