Summary
Overview
Work History
Education
Skills
Certification
References
Work Availability
Work Preference
Timeline
SalesAssociate
STORM DIAZ

STORM DIAZ

Quartz Hil,CA

Summary

Responsible and mature individual who thrives in fast-paced environments, and enjoys working as part of a team to achieve expected goals. Excellent customer service, communication and listening skills with management experience; as well as operational skills. Seeking new opportunities to lead like minded individuals on new beginnings. Well-qualified [Job Title] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Tier 2 Dispatcher/Trainer

DMGgo
FORT WORTH, TEXAS
06.2020 - 02.2024
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Tracked and monitored vehicle performance and maintenance.
  • Scheduled and organized delivery routes.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Utilized customer feedback to improve customer service.
  • Monitored and tracked dispatch communication systems.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Recruited and trained new members of guest service team.
  • Implemented diverse instructional methods, optimizing trainee engagement.
  • Introduced standardized training for cohesive learning environments.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Tracked attendance and evaluated progress for assigned trainees.
  • Contributed to reductions in employee turnover by revamping training programs.
  • Analyzed team performance and identified opportunities for additional training.
  • Supported productivity increase and business growth through new hire training and mentoring.
  • Educated clients on proper use of products and systems.

Lead Driver/Hiring Team

Angell Parcel Logistics
FORT WORTH, TEXAS
11.2018 - 06.2020
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Delivered goods and products to customer on time and in excellent condition.
  • Minimized liability by consistently following road rules when driving.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Provided professional services and support in a dynamic work environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Paid attention to detail while completing assignments.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Developed strong organizational and communication skills through coursework and volunteer activities.

Assistant Wash Supervisor

Saticoy Lemon Association
OXNARD, CALIFORNIA
05.2015 - 05.2018
  • Able to make both minor and major decisions
  • Able to think quickly and act decisively
  • Able to rapidly assess any situation, weighing the pros and cons of various approaches, and make an educated and informed decision that is beneficial to all parties
  • Responsible for recruiting and interviewing quality people to staff
  • Maintaining staff in high spirits
  • Helped new employees transition smoothly into their new roles
  • Teacher to new employees that were having difficulty picking up new skills
  • Delegated tasks to employees to keep business running smoothly
  • Handling complaints, questions, concerns, last minute schedule-changes, and inventory problems
  • Filing accident/incident reports
  • Worked in multiple departments -Wash, Shipping, Storage
  • Security
  • Took on Supervisor roles when Supervisor wasn’t present

Lead

Oxnard Lemon Association, Office, Star Janitorial
OXNARD, CALIFORNIA
01.2011 - 05.2015
  • Hand stacked boxes on pallets on setoff line
  • Loaded boxes onto pallets through palletizer
  • Learned Forklift Operations
  • Odd end tasks: roofing, painting, cleaning, recycling, carton baling
  • Loaded and unloaded flat beds with pallets
  • Consolidated rows of carton
  • Tracking inventory through departments
  • Inspecting readiness of fruit
  • Data analysis and input
  • Comparing tracksheets to fruit in storage 5

Equipment Operator & Material Handler

Spatz Cosmetics
OXNARD, CALIFORNIA
11.2009 - 04.2011
  • Operated molding machines
  • Maintained and operated hand-held tools
  • Mixed and weighed color palettes
  • Fed molding machines proper color units to reach designated/required order parameters

Youth Leader

OXNARD
, CALIFORNIA
08.2008 - 08.2011
  • Worked with Junior High/High School kids
  • Planned weekly meetings
  • Helped organize events and activities
  • Lead by example
  • Public speaking
  • Served the community

Sales Associate

Levi’s & Strauss Co, CAMARILLO
, CALIFORNIA
09.2009 - 11.2009
  • Cash handling experience, processed returns and point of sales
  • Suggested accessories and complementary purchases
  • Maintained adherence to all company protocols
  • Monitored entrances, exits and fitting rooms for signs of theft
  • Provided repeat customers with exceptional care and attention
  • Prioritized and accomplished a wide range of tasks each shift
  • Worked collaboratively in team environments
  • Provided an elevated customer experience to generate a loyal clientèle
  • Routinely answered customer questions regarding merchandise and pricing
  • Asked open-ended questions to assess customer needs
  • Greeted customers entering the store to ascertain what each customer wanted or needed
  • Welcomed customers into the store and helped them locate items
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Prioritized helping customers over completing other routine tasks in the store
  • Helped customers with questions, problems and complaints in person and via telephone.

Youth Leader Volunteer

St. Anthony’s Church

Education

Diploma - undefined

Hueneme High School

Skills

  • Skills Management:
  • Lead by example
  • Responsible for several employees
  • Excellent people skills
  • Managing conflict
  • Role model to employees
  • Excellent communication skills-despite language barriers
  • Focused during busy times
  • Teamwork
  • Friendly, outgoing, able to follow directions
  • Work well under stress and reliable
  • Adaptable and innovative
  • Hard-worker and self-motivated
  • Youth Leader- worked with Jr High/High School kids
  • Operational:
  • Efficient and resourceful
  • Office skills
  • Deadline driven
  • Fast learner
  • Shipping and Receiving
  • Storage and Packing
  • Computer skills [Microsoft Office- Word, Powerpoint, Excel-
  • Spreadsheets, Spokane Systems, Email, Google, Adobe]
  • Inventory
  • Data analysis, documentation and statistical reports
  • Customer service skills
  • Forklift Certified: Scissor lift and pallet jack
  • Janitorial Skills
  • Experience with mechanical equipment
  • HHT (hand-held tools) knowledge
  • Lead Driver (Amazon)
  • Dock Manager (Amazon)

Certification

  • 2005- JUNE 2009, OXNARD, CALIFORNIA. Ventura College/ Some College VENTURA, CALIFORNIA ㅡ Achievements
  • Creative Opinions Recognition-April 2018
  • Supervisor Leadership and Motivational Workshop- Feb. 2018
  • Sexual Harassment Training- June 2017

References

References Dr. Carlos Dominguez, Assistant. Superintendent Oxnard School District cdominguez@hueneme.org 805-607-0056 Adam Angell, Angell Parcel Logistics, CEO Adam@angellparcel.com 920-265-7687 Joey Castaneda, Provision Entertainment, CEO provisionentertainment2017@gmail.com 805-832-2602

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeInternship

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefits401k matchPaid time offTeam Building / Company RetreatsWork from home optionStock Options / Equity / Profit SharingPersonal development programsFlexible work hoursPaid sick leave4-day work week

Timeline

Tier 2 Dispatcher/Trainer

DMGgo
06.2020 - 02.2024

Lead Driver/Hiring Team

Angell Parcel Logistics
11.2018 - 06.2020

Assistant Wash Supervisor

Saticoy Lemon Association
05.2015 - 05.2018

Lead

Oxnard Lemon Association, Office, Star Janitorial
01.2011 - 05.2015

Equipment Operator & Material Handler

Spatz Cosmetics
11.2009 - 04.2011

Sales Associate

Levi’s & Strauss Co, CAMARILLO
09.2009 - 11.2009

Youth Leader

OXNARD
08.2008 - 08.2011

Diploma - undefined

Hueneme High School

Youth Leader Volunteer

St. Anthony’s Church

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