Storm Hill
Houston,TX
Summary
Empathetic individual with more than 10 years' working in a series of roles with increased levels of responsibility for an multibillion dollar aviation organization. Highly polished, professional and adept at promoting integrity while seeking greater opportunities to improve and refine.
Overview
10
10
years of professional experience
Work History
Technical Facilitator
Delta Air Lines, Inc
Atlanta, GA
10.2022 - Current
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the safety focused while helping to grow a refined level of customer service expertise.
- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
- Maintained current knowledge of industry trends and best practices by attending and facilitating training and learning events, staying informed on new facilitation methods, and adapting them to the unique needs of a diverse workgroup totaling over 23,000.
Purser
Delta Air Lines, Inc
Los Angeles, CA
03.2020 - Current
- Supervised cabin attendants in providing personalized service to VIP guests, ensuring their needs were met beyond expectations.
- Lead safety focused operations on six continents while delivering caring customer service.
- Resolved passenger complaints effectively, fostering positive customer relations and encouraging repeat business.
- Provided support to crew members during emergencies, ensuring safety protocols were followed and guests were attended to appropriately.
Brand Ambassador
Delta Air Lines, Inc
Los Angeles, CA
03.2016 - Current
- Provided exceptional customer service to drive satisfaction.
- Increased brand awareness through event marketing, demonstrations, and brand promotion.
- Engaged customers to communicate key product features.
Flight Attendant
Delta Air Lines, Inc
Los Angeles, CA
01.2014 - Current
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Collaborated with flight crew to maximize smooth and safe flights.
- Elevated net promoter score by conveying the benefits of loyalty programs and reaffirming existing customer loyalty with targeted recognition.
- Handled medical emergencies calmly and competently following established protocols while liaising with the flight deck crew as needed.
Education
Public Relations
Seton Hall University
South Orange, NJSkills
- Personable
- Inclusivity
- Conflict Mediation
- Feedback Delivery
- Conflict resolution skills
- Social Perceptiveness
- Calm Under Pressure
- Friendly, Positive Attitude
- Workload Management
- Reliability and punctuality
Timeline
Technical Facilitator
Delta Air Lines, Inc
10.2022 - Current
Purser
Delta Air Lines, Inc
03.2020 - Current
Brand Ambassador
Delta Air Lines, Inc
03.2016 - Current
Flight Attendant
Delta Air Lines, Inc
01.2014 - Current
Public Relations
Seton Hall University