Storm Johnson
Hercules,CA
Summary
Extensive experience developing and implementing investment strategies tailored to clients' individual needs and objectives. Passionate about providing assistance to clients and helping clients find outfits. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet personal goals.
Overview
13
13
years of professional experience
Work History
Client Advisor
Gucci
San Francisco, CA
08.2016 - 03.2023
- Highest profitable sales transactions in store for multiple clients.
- Million Dollar Client Book
- Most VVIG Clients leading myself to go to many events and fashion week.
- Booking weekly private appointments and closing $70k transactions
- Developed and maintained strong relationships with clients to maximize satisfaction by high KPI's
- Stay up to date on all product and company information by doing all luxury Pillars
- Maintain highest degree of customer service every day by demonstrating exemplary service leadership in areas of complaint resolution, product awareness, and store relations.
Sales Associate/Key Holder
Maison Margiela
San Francisco, CA
07.2015 - 08.2016
- Developed and maintained strong working relationships with other sales associates within company.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Accurately processed POS transactions, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Trained new employees on customer service, money handling and organizing strategies.
- Answered customer questions about sizing, accessories, and merchandise care.
- Met existing customers to review current services and expand sales opportunities.
- Informed customers to promote $10K sales to increase sales.
- Generated new sales leads to achieve and exceed monthly sales goals by calling 10 clients a day.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Coordinated store products and conducted inventory counts to maintain merchandise flow.
- Completed store opening and closing procedures.
Sales Associate
Barneys New York
San Francisco, CA
08.2010 - 05.2015
- Developed and maintained strong working relationships with professionals within assigned territory.
- Had highest KPI's and UPT for transactions in my department
- Accurately processed POS transactions, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
Education
BBA - Fashion Merchandising
The Illinois Institute of Art - Chicago
Chicago, IL05.2003
Skills
- Client Interactions
- Client Appointments
- Work Training
- Theft Deterrence
- Consultative Sales
- Store Housekeeping
- Customer Engagement
- Customer Expectations Management
- Merchandising
- Presentations
Timeline
Client Advisor
Gucci
08.2016 - 03.2023
Sales Associate/Key Holder
Maison Margiela
07.2015 - 08.2016
Sales Associate
Barneys New York
08.2010 - 05.2015
BBA - Fashion Merchandising
The Illinois Institute of Art - Chicago