Storm Kerr
Brooklyn,NY
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Quality Assurance Associate
Olgam Life
09.2023 - Current
- Monitored and executed processes to maintain adherence to quality standards.
- Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
- Determined training needs of staff and organized training interventions to achieve quality standards.
- Analyzed production processes and product specifications to establish quality and reliability standards.
- Conducted risk assessments to identify potential quality issues and developed mitigation strategies.
- Documented any deficiencies discovered during inspections or reviews of operational activities.
MEDICAL RECEPTIONIST TRAINER
Olgam Life
03.2023 - 09.2023
- Act as a content expert on the required training curriculum to achieve high-quality and effective training for staff.
- Assess participants' knowledge and understanding of the material, and adjust training accordingly.
- Conducted post-training assessments to measure the impact of training.
- Maintain records of completed training.
- Trained and mentored 15 new personnel hired to fulfill roles at various centers.
MEDICAL RECEPTIONIST
Olgam Life
01.2023 - 09.2023
- Conducted patient intake interviews, recording and documenting relevant information.
- Utilize screening equipment to obtain body weight, temperature, pulse, hematocrit and protein readings
- Clean screening equipment to prevent infection and preserve condition
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
ASSISTANT MANAGER
Ashley Stewart
10.2022 - 01.2023
- Coordinate with Manager to set specific and actionable goals based on established KPIs
- Oversee the daily operations of the store, managing staff and inventory
- Organize company merchandise and displays to increase brand awareness and product sales
- Led floor sets following plan-o-grams to update store appearance
- Resolve customer complaints and handle refunds and returns to promote satisfaction
- Check drawer totals, reconcile discrepancies, and prepared bank deposits
COMMUNITY ENGAGEMENT SPECIALIST
WEEKSVILLE Heritage Center
07.2022 - 10.2022
- Primary point of contact for Weeksville Green: Farmers and Community Market attendees to learn about historic Weeksville, market vendors, and Weeksville's partner organizations
- Plan, coordinate, and execute weekly programming centered on sustainability, food justice, health, and wellness for market attendees including family reading circles, seed swaps, children's fitness activities, and sapling cultivation
- Lead canvassing efforts to inform the local community of Weeksville Green and its corresponding health and wellness programming as well as the center's other events, programming, and resources
ASSISTANT MANAGER
Journeys
01.2022 - 07.2022
- Served as the chief liaison between store managers and employees, communicating concerns and expectations to appropriate parties
- Trained sales staff on company products and services to educate customers and assist them in identifying the items that best met their needs
- Provided coaching and development to team members to provide guidance on delivery of excellent customer service
- Organized company merchandise and displays to increase brand awareness and product sales
- Served as escalation point for team members to help resolve customer issues and ensure customer satisfaction
SUPERVISOR
Primark
06.2019 - 12.2020
- Organized, maintained and, facilitated the efficient execution of workflow tasks that successfully reduced employee idleness and significantly decreased production gaps
- Regularly met with employees to identify individual strengths and address concerns, creating an efficient and collegial work environment
- Set performance goals for staff members and helped teams establish and meet organizational deadlines
- Led sales staff in exceeding sales goals in two consecutive quarters
- Tracked company inventory and noted item shortages for future product orders
- Communicated employee, customer and workplace needs to managers
HUMAN RESOURCES TEAM MEMBER
Target
06.2015 - 12.2018
- Developed and implemented recruiting strategies to meet current and anticipated staffing needs
- Reviewed over 100 employment applications and job orders weekly to match applicants with job requirements
- Analyzed employment-related data and prepared required reports
- Coordinated employee schedules according to availability and approved shift changes
- Ensured necessary employment termination paperwork was completed and submitted before internal deadlines
- Provided expertise in scheduling software MyTime for Target staff
SALES ASSOCIATE TEAM MEMBER
Target
04.2015 - 06.2015
- Operated cash register and POS to process sales transactions and handle payments
- Engaged with guests to understand and anticipate customer service needs
- Cross-trained with other store departments and areas, supporting overall retail operations
- Drove sales through customer relationship building and suggestive selling techniques
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
MEDICAL ASSISTANT -
Allen School Of Health And Science
Brooklyn, NY02.2014
HIGH SCHOOL EQUIVALENCY DIPLOMA -
Kingsborough Community College
Brooklyn, NY01.2013
Skills
- Scheduling and coordinating
- Time management
- Planning and execution
- Customer service
- Team leadership
- Organizational skills
- Electronic recordkeeping
- Documentation management
- Telephone etiquette
- Point of sale operation
- Cash handling
- Verbal and written communication
Timeline
Quality Assurance Associate
Olgam Life
09.2023 - Current
MEDICAL RECEPTIONIST TRAINER
Olgam Life
03.2023 - 09.2023
MEDICAL RECEPTIONIST
Olgam Life
01.2023 - 09.2023
ASSISTANT MANAGER
Ashley Stewart
10.2022 - 01.2023
COMMUNITY ENGAGEMENT SPECIALIST
WEEKSVILLE Heritage Center
07.2022 - 10.2022
ASSISTANT MANAGER
Journeys
01.2022 - 07.2022
SUPERVISOR
Primark
06.2019 - 12.2020
HUMAN RESOURCES TEAM MEMBER
Target
06.2015 - 12.2018
SALES ASSOCIATE TEAM MEMBER
Target
04.2015 - 06.2015
MEDICAL ASSISTANT -
Allen School Of Health And Science
HIGH SCHOOL EQUIVALENCY DIPLOMA -
Kingsborough Community College
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