Storm King
The Bronx,NY
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Ambassador
Nordstrom
03.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Team Lead
Bloomingdale's
11.2020 - 02.2022
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
Security Professional
Security Environment Bureau
05.2019 - 03.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Recorded incident reports with detailed accounts of occurrences.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Supervised grounds, employee entrances and exits and security officers on duty.
Case Manager
Bronx Works
08.2018 - 10.2020
- Helped patients receive appropriate, high-quality care with reasonable results.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Evaluated treatment plans against individual goals and healthcare standards.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Liaised with teachers to develop Individualized Education Programs to provide quality education for students with disabilities.
Front Desk Receptionist
Tabatha Perrington
06.2014 - 03.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Collected room deposits, fees and payments.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Education
High School Diploma -
Christopher Columbus High School
The Bronx, NY06.2013
Skills
- Service Orientation:Actively looking for ways to help people
- Active listening:Giving full attention to what other people are saying, Taking time to understand points being made
- Critical Thinker:Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions,or approaches to problems
- Speaking: Talking to others to convey information effectively
Certification
- Security License - 2018
Timeline
Security Ambassador
Nordstrom
03.2023 - Current
Team Lead
Bloomingdale's
11.2020 - 02.2022
Security Professional
Security Environment Bureau
05.2019 - 03.2021
Case Manager
Bronx Works
08.2018 - 10.2020
Front Desk Receptionist
Tabatha Perrington
06.2014 - 03.2017
High School Diploma -
Christopher Columbus High School
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