Storm Lee

Lead Server

Brick Oven

Poplar Bluff, MO

05.2021 - 10.2024

Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
Managed staff of 6 servers, delegating tasks and ensuring timely completion.
Ensured all food orders were accurate and delivered promptly to customers tables.
Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
Performed cashier duties such as taking payments from customers and making change accurately.
Verified accuracy of bills before presenting them to customers.
Enforced health regulations concerning food handling, storage, sanitation practices.
Processed guest checks using POS system accurately.
Managed opening and closing duties to facilitate restaurant operations.
Provided exceptional service to high volume of daily customers.
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Attended meetings to learn and share information and find ways to enhance customer dining experience.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Verified legal drinking age before serving beer, wine and liquor to comply with state law.