Storm Terrell
Richmond,VA
Summary
Proven leader in schedule and personnel management, adept at optimizing team efficiency and productivity for companies like Amada Senior Care. Skilled in calendar management and customer relations, I excel in creating effective employee schedules and enhancing client satisfaction. Achieved significant improvements in operational workflows, demonstrating a keen ability for meeting planning and team supervision.
Overview
13
13
years of professional experience
Work History
Scheduling Manager
Amada Senior Care
10.2020 - 07.2024
- Coordinated primary staff and physician schedules to guarantee optimum duty coverage.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Confirmed patient appointments via telephone to inform of appropriate preparations needed prior to start of care.
- Conferred with patients to obtain and confirm pertinent billing and demographic information, accurately entering patient information into utilized system. To include onboarding for clients through the VA (Veterans) Hospital of Richmond
- Received and screened phone calls and emails.
- Conducted meetings to update management and staff members on progress.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for up to 60 caregivers at a time.
- Assisted with meeting and event coordination.
- Upkeep and monitoring of client to caregiver census.
- Onboarding paperwork for new/existing client and caregivers
Schedule Coordinator
Exterminating Unlimited
02.2015 - 09.2018
- Supported development of automated system for distribution of sales orders and associated data.
- Met production goals and formed action plan to constantly raise bar to higher standards.
- Decreased production downtime by accurately scheduling maintenance and production crews.
- Resolved accuracy issues by implementing software to pinpoint areas of weakness and address concerns.
- Set schedules for 20 staff members by planning and designating shifts and hours.
- Maintained accurate records and handled purchase orders.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Sales Associate
Lazyboy Furniture Gallery
01.2012 - 02.2015
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized salesroom floor to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer inquiries.
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
Education
No Degree - Course Studies in Business Management
J. Sargent Reynolds Community College
Richmond, VABachelor of Science - Registered Nursing
ECPI University
Richmond VA 09.2018
High School Diploma -
Patrick Henry High School
Ashland, VA06.2006
Skills
- Calendar Management
- Employee Scheduling
- Inventory Coordination
- Activity tracking
- Time management abilities
- Meeting planning
- Schedule Management
- Deadline coordination
- Referral Coordination
- HR understanding
- Personnel Management
- Team Supervision
- Customer relations understanding
- Performance Reviews
Timeline
Scheduling Manager
Amada Senior Care
10.2020 - 07.2024
Schedule Coordinator
Exterminating Unlimited
02.2015 - 09.2018
Sales Associate
Lazyboy Furniture Gallery
01.2012 - 02.2015
No Degree - Course Studies in Business Management
J. Sargent Reynolds Community College
Bachelor of Science - Registered Nursing
ECPI University
High School Diploma -
Patrick Henry High School
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